Customer Banking Specialist (Lake Grace)

Description

Exciting opportunity to work at our Lake Grace branch as a Customer Banking Specialist!

Rosters Available

• Roster 1 (26 hours/week): Monday, Thursday and Friday: 9.15am – 5.00pm
  Tuesday and Wednesday: 9.15am – 1.15pm
• Roster 2 (14 hours/week): Monday and Wednesday: 9.15am - 5.00pm
• Roster 3 (Full time - 38 hours/week): Monday - Friday, 8.30am - 4.51pm

What is a Multi-Channel Branch?

Tuesday, Thursday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Monday and Wednesday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Responsibilities

• Aid customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers’ financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

Qualifications

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• A problem-solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal-oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

Benefits

We’re keen to support you with the next step in your career.

Pay

Not specified

Schedule

Not specified

Skills

Not specified

Benefits

Not specified

Advertising End Date

15/08/2026