Customer Associate, Registry- Rotating Shifts

About the role

Be a part of a world-class academic healthcare system, UChicago Medicine Ingalls Memorial Hospital as a Customer Associate at our Family Care Center in Flossmoor. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.

Responsibilities

• Receives and discharge patients, including, but not limited to: greeting, enter accurate demographic and insurance verification, updating information, collection of payments, issuing receipts, notification of clinical staff
• Performs clerical duties, including but not limited to: scheduling, typing, form completion, photocopying, faxing, mail sorting, filling, maintenance, and preparation of medical chart
• Received incoming calls, routing to appropriate party, and takes messages according to department protocol or needs of customer
• Receives cash and other payments, reconciles balances at end of shift
• Makes bank deposits as requested
• Files and retrieves medical records from storage areas as requested and according to department procedures and policy

Requirements

• High school diploma or equivalent
• Experience in the basic computer software programs
• Demonstrated ability to develop others in areas of continuous process improvement, and customer service
• Deliver and self-directed team work
• Moderate typing skills (minimum 30wpm)

Qualifications

• 1 to 2 years experience in health care setting
• Insurance and collections experience

Preferred Qualifications

• High school diploma or equivalent
• Experience in the basic computer software programs
• Demonstrated ability to develop others in areas of continuous process improvement, and customer service
• Deliver and self-directed team work
• Moderate typing skills (minimum 30wpm)
• 1 to 2 years experience in health care setting
• Insurance and collections experience

Pay

Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity.

Schedule

Rotating