Customer Assistance Manager (Austin, TX)

Employee Value Proposition (EVP)

PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development.

We are a team of asset management experts that are crucial to the operational excellence and world-class experience that we provide for our customers. Progressive Leasing is known for the high-quality assistance that we provide, and we love to continuously pursue excellence and compassion in all that we do!

We are dedicated to creating a culture of belonging, inclusion, diversity, and equity in our teams and celebrate each individual contributions and uniqueness.

About the Role

The ideal candidate will be provided training and place the highest emphasis on exceptional customer service and professionalism.

Responsibilities

• Ensure regional operations and logistics are efficient and effective
• Analyze performance trends to identify ways to maximize results
• Provide professional and courteous service to customers, regardless of circumstances
• Off-load merchandise returns and assist with collections support as needed
• Sit or stand, bend, push/pull, climb and reach

Requirements

• A High School Diploma or GED required
• Bilingual (English/Spanish Fluency) is a strong plus, but not required
• Must be at least 21 years old
• A valid driver’s license and a driving record that meets company standards are required. A company vehicle will be provided for business travel.
• Must have prior management and collections experience
• Previous warehouse, logistics, laborer and driver experience is helpful
• Prior experience in customer service or sales strongly preferred
• Maintain a professional appearance
• Superb communication skills; written and verbal
• Able to regularly lift 50-75 lbs. without assistance or push and pull up to 100 lbs. occasionally using a dolly and other safety equipment
• Experience in handling money is preferred
• Previous lease-to-own (LTO) experience strongly preferred

Qualifications

• AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time.

Skills

• Curious
• Adaptable
• Open to learning

Benefits

• Competitive Compensation
• Guaranteed $500 a month in bonus for the first 90 days
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Time
• Diversity Alliance Resource Groups
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching

Pay

Competitive Compensation

Schedule

This position requires up to 95% travel to customers' residences.