Customer Assistance Coordinator
Full-time
About the role
This role is part of our Travel Guard team. Travel Guard is a leading travel insurance brand, serving millions of leisure and business travelers worldwide. Established in 1982, we offer a comprehensive portfolio of travel insurance solutions and global assistance services. Travel Guard operates service centers across Asia, Europe, and the Americas, ensuring 24/7 support to help travelers navigate unexpected circumstances that may disrupt their plans.
What you’ll be doing:
- Provide a positive experience with American Express cardholders managing inbound and outbound calls.
- Assist cardholders with pre-trip planning and during travel aide.
- Remain knowledgeable of Travel Guard assistance and service options, including legal, financial, and travel assistance.
- Utilize creative and critical thinking skills to provide out-of-the-box solutions.
- Effectively multi-task navigating multiple systems while providing exceptional customer service with cardholders.
- Accurately document interactions with cardholders in our case management system.
- Maintain privacy, compliance and performance standards of Travel Guard and American Express.
What skills and experience you’ll bring on this journey:
- A high school diploma or equivalent.
- 1-2 years of customer service experience.
- Excellent written and verbal communications skills.
- Critical and creative thinking skills to think outside of the box to provide solutions for cardholders.
- Exceptional attention to detail and accuracy in gathering and entering information.
- Ability to effectively manage and prioritize tasks while responding to high-end clientele with professionalism and clarity.
- Ability to work either 4am-12pm or 4pm-12am with rotating weekends and holidays.
- Position includes a shift differential of $3/hour from 5pm-7am weeknights and all day on Saturday/Sunday and additional $3/hour Saturdays and Sundays between the hours of 7pm-7am.
Why you’ll love working with us!
- Job flexibility: We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures you can maintain work-life balance with the flexibility of 3 days in the office and 2 days working from home.
- Career growth: This is an extremely exciting time for us at Zurich Cover-More, as we rapidly expand our business across the globe. We’re committed to helping our people thrive through a comprehensive onboarding experience, continuous professional development, and a supportive work environment that empowers growth at every stage of your career.
- Take the time you need, for you and your community: We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.
- Investing in your health and your future: We offer a competitive high-deductible health plan, EAP programs and access to health and well-being activities along with a 401(k) program with employer matching to help you plan for your future.
- Diversity and inclusion: We respect who you are and thoroughly embrace diversity. Wherever life has taken you, we welcome you to bring your whole self to work. Just be you – because that’s exactly who we’re looking for.
Nearest Major Market
Wausau