Customer Assistance Associate - (260000KA) - Plano, TX

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide. We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values-driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

About the role

The Customer Assistance Associate supports Collections with customer account inquiries by researching and resolving account issues such as misapplied payments, extensions, first payment defaults, deceased accounts, and voluntary repossessions.

Responsibilities

• Research and resolve customer account inquiries and specialty servicing issues, including misapplied payments, extensions, first payment defaults, deceased accounts, and voluntary repossessions.
• Review account activity, documentation, and system notes to determine appropriate resolution steps in accordance with company policies and procedures.
• Communicate with customers and internal teams to gather information, provide updates, and support timely resolution of account issues.
• Accurately document account information, research findings, and resolution actions in applicable systems.
• Complete assigned work queues, follow-up activities, and daily tasks within established timelines and operational goals.

Requirements

• Minimum 0-2 years related experience in a call center performing Collections, Customer Service or Backoffice functions.
• Automotive retail and/or lease experience a plus.
• High school graduate or GED equivalent required.
• Strong attention to detail and accuracy in reviewing and documenting account information.
• Ability to research customer account issues and follow established procedures to support timely resolution.
• Strong verbal and written communication skills for customer and internal partner interactions.
• Ability to prioritize assigned work, manage follow-up activities, and meet daily productivity goals.
• Basic knowledge of customer service, collections, account servicing, and/or back-office support processes.
• Customer-focused approach with the ability to work collaboratively in a structured, metrics-driven environment.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Benefits

• Hybrid flexibility – remote, one required onsite day per month.
• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts.
• Comprehensive health coverage – medical, dental, and vision plans.
• Employer-funded HSA contributions to help reduce healthcare costs.
• 401(k) with company match and immediate vesting from day one.
• 100% company-paid life and disability insurance.
• Wellbeing benefits including fitness and health resources.
• Leadership programs and career development that support continuous learning.
• Paid Volunteer Time Off and a company charitable donation in your honor.

Location: Plano, Texas