Customer and Operations Lead

About the opportunity

This is a generalist role with one underlying focus—making life better for our team and our customers. You'll work closely with me on everything from customer support to product marketing, sales events to account management. You can juggle multiple balls and know which ones can’t be dropped. You’re detail-oriented—honoring customer commitments and getting the data right—but also strategic, knowing when something’s good enough to move on. And you’re relentlessly focused on building better systems, spotting patterns, and proactively fixing them.

Core Skills

• Eagerness to learn about software engineering practices and using AI to build software
• Resourceful and proactive—comfortable figuring things out and jumping in without being asked to solve a problem
• First principles thinking—looking at challenges and thinking about what’s needed rather than drawing from one playbook
• Experience with owning customer relationships
• Humility—no task is too small
• Detail-orientation, including knowing which details matter
• Comfort with spreadsheets and data analysis/insights
• Experience with some of our tools (and willingness to learn the rest): Linear, Slack, Hubspot, Stripe, PostHog, Webflow, Google Analytics, Claude Code, and more

What we provide

• Opportunity to be part of an impact-led, fast-paced startup
• A close-knit team—pastries and treats in the office are a regular occurrence
• Hybrid work options
• Commitment to diversity, equity, and inclusion—both in how we work as a team and in our product development practices (see our data ethics principles for more)
• $149.5K total compensation ($130K cash, $19.5K equity)—note that this and the role are geared towards someone with 5+ years of experience
• $500 annual Learning and Development budget and access to AI tools to help you succeed (you can even choose which one; we give each person a budget to allocate as they like.)
• $1,000 one-off allowance for your home office setup. We are committed to building a diverse and inclusive team; we cannot succeed in our mission without it.

Ready to apply?

To apply, email us at hiring@multitudes.com with:

• A copy of your CV
• Responses to the following questions (max 200 words each, excluding images)
• An example of analytical work you’ve done—this could be a project where you used data to solve a problem, generate insights, or inform a decision. Please provide a quick summary alongside relevant screenshots
• Why are you interested in this role and in working at Multitudes, and what prior experiences most set you up to succeed in this role?

We look forward to hearing from you!