Customer and Data Support - Remote

Job Description

The Customer and Data Support team member is responsible for managing the clinical-related customer experiences for our products and services and for prioritizing business opportunities and product/ service solutions.

• Typically is a college/university graduate or has equivalent experience.
• Has basic knowledge of theories, practices, and procedures in a job family or skill. Applies knowledge and skills to complete their own work.
• Depends on others for instruction, guidance, and direction. Develops competence in own area by performing routine work.

Responsibilities

• Support Integrated Solutions Data and Clinical Support by supporting our user management and customer support across the platform.
• Support other customer support processes.
• Support sites with single sign-on, deployed, and hosted solutions.
• Additionally, they will support other customer support processes.
• The ideal candidate will have some support experience with other Software as a Service solutions.
• This position also requires a candidate with advanced Microsoft Excel skills. Advanced SQL skills are preferred.