CUSTOMER AMBASSADOR (FULL TIME)

Location: Delta - 5501 Josh Birmingham Parkway, Charlotte, NC 28208

About the role

Drives a hospitality environment by greeting guests, offering samples, touching tables, and leading guest-facing marketing and wellness programs.

Responsibilities

• Greets every customer and interacts in a manner to ensure a high level of hospitality.
• Greets all team members and ensures they have what they need to be successful each day.
• Relays relevant concerns from customers to supervisors.
• Ensures that all marketing, wellness and culinary programs are current and in place.
• Leads weekly promotions and programs for guests.
• Shares best practices and recognizes co-workers.
• Demonstrates a complete understanding of daily menu items and accurately explains them to customers.
• Serves as an advocate of selling techniques to the customer by establishing good communication and assisting in the buying/decision‑making process.
• Ensures all display foods are merchandised attractively per standards.
• Serves food neatly and attractively per standards.
• Performs other duties as assigned.

Requirements

Customer service and food & beverage experience required.

Qualifications

Ability to lift and/or move up to 50 pounds.

Benefits

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program
• Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) (full‑time only)
• Paid and/or unpaid time off in accordance with applicable federal, state, and local laws

Pay

Fixed pay rate: $19.00 per hour.

Schedule

Full‑time schedule; days and hours may vary. Must be able to work weekends and holidays.