Customer Advocate Specialist I (Full Time) Care Navigation Call Center (Guest Communications)

Responsibilities

• Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
• Captures and coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
• Maintains excellent schedule adherence and productivity standards.
• Handles all customer contacts in a timely and efficient manner. Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.
• Performs other administrative or clerical duties and projects as assigned by the manager.

Qualifications

• One year of experience in communications, customer service, a related medical field, or the educational equivalency.
• Experience with Epic and Outlook is preferred.