Customer Advocate Specialist I - Bilingual (Full-Time) - Customer Advocate Specialist I / (English/Spanish) - Care Navigation/ Call Center (Guest Communications)

Responsibilities

Provides excellent customer service by resolving concerns and responding to inquires in a professional and engaging manner.
Coordinates services provided to customers according to policies and procedures, and provides customer education, as needed.
Maintains excellent schedule adherence and productivity standards.
Handles all customer contacts in a timely and efficient manner.
Customer contacts include patient scheduling requests, sending provider messages, customer inquires, complaints and feedback calls.
Performs other administrative or clerical duties and projects as assigned by the manager.

Qualifications

• One year of experience in communications, customer service, a related medical field, or the educational equivalency.
• Experience with Epic and Outlook (preferred).