Customer Advocate Management Trainee

Job Duties

• Navigate clients through the sales process, establishing trust and selling value throughout
• Aid customers in selecting a vehicle by asking questions and listening carefully to their responses
• Direct clients to online tools available for reviewing vehicle options, packages, features
• Prepare & present demo vehicles so latest technology is enabled & ready for display (Bluetooth, navigation, green fuel options, hybrid tools, etc.)
• Explain product performance and benefits
• Describe all optional equipment available for customer purchase
• Perform high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles
• Work closely with Sales Manager on pricing tiers associated with different models & their respective technology options
• Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership

Job Requirements

• High school Diploma
• Strong written and verbal communication skills
• Able to build relationships with associates and clients, establishing long-term partnerships
• Outgoing and inviting personality, able to establish trust quickly
• Driven to achieve and to service clients

Benefits

• Health, Dental, and Vision insurance
• Paid vacation time
• 401(k) with up to 5% employee contribution
• Betterhelp online Therapy

Pay

$55,000-$85,000

Schedule

Full Time