Customer Advocate I- Bilingual in Spanish Required
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.
About the role
Under supervision, this position is responsible for working on the phone in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Approximately 90% of scheduled time will be spent on the phone according to business needs.
Responsibilities
- Conduct research to address inquiries
- Spend approximately 90% of scheduled time on the phone
Requirements
- Bilingual in English and Spanish (required)
- High school diploma or GED
- 6 months of customer service experience or 6 months of experience in an office environment
- Data entry and/or typing experience
- Strong interpersonal, verbal, and written communication skills
- Analytical, organizational, and independent decision-making skills
- Ability to sit for long periods with scheduled breaks
Preferred Qualifications
- 9 months of customer service experience
- Experience working with various lines of business (e.g., CDHP, Medicare, Wellness, Disease Management)
- Knowledge of medical terminology and anatomy
- Proven ability to learn quickly and adapt to change
- Referral preference for applicants who can meet testing criteria
Schedule
New hires must complete onsite training in our Pilsen, Chicago office. After training, the role transitions to a hybrid schedule.
Pay
- Compensation range: $18.00 – $31.11 per hour (varies based on skills, experience, and location)
- 10% pay differential for bilingual speakers, upon certification
This is a union role. Sponsorship is not available.