Customer Advocate I

About the role

Under supervision, this position works on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. Employees are empowered with curated development plans that foster growth and promote rewarding, fulfilling careers.

Responsibilities

• Conduct research to address member and physician inquiries.
• Spend approximately 85% of scheduled time on the phone according to business need.
• Respond to telephone and written inquiries in a prompt, accurate, and objective manner.

Requirements

• High school diploma or GED.
• 6 months customer service experience or 6 months experience in an office environment.
• Data entry and/or typing experience.
• Interpersonal, verbal, and written communication skills.
• Analytical and organizational skills with independent decision‑making ability.
• Ability to spend approximately 90% of scheduled time on the phone and sit for long periods with scheduled breaks.

Preferred Requirements

• 9 months customer service experience.
• Experience working with various lines of business (e.g., CDHP, Medicare, Wellness, Disease Management).
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Referral preference given to applicants able to take and meet testing criteria.

Compensation

Starting pay rate is $17.75 non‑negotiable. Total compensation range is $17.75 – $28.39; exact amount may vary based on skills, experience, and location.

Training and Work Arrangement

The role requires 4–6 weeks of on‑site training and will transition to work‑from‑home thereafter.

Start Date

Position start date: November 2, 2026.