Customer Advocate I

About the role

Under supervision, this position is responsible for working in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate, and objective manner. The role will start onsite in our Houston office for 6 weeks, then transition to work from home with periodic in-office training or meetings as business needs dictate.

Responsibilities

• Conduct research to address member and physician inquiries.
• Spend approximately 85%–90% of scheduled time on the phone according to business needs.
• Sit for long periods with scheduled breaks.

Requirements

• High school diploma or GED.
• 6 months of customer service experience or 6 months of experience in an office environment.
• Data entry and/or typing experience.
• Strong interpersonal, verbal, and written communication skills.
• Analytical, organizational, and independent decision-making skills.

Preferred Qualifications

• 9 months of customer service experience.
• Experience working with various lines of business (e.g., CDHP, Medicare, Wellness, Disease Management).
• Knowledge of medical terminology and anatomy.
• Proven ability to learn quickly and adapt to change.
• Preference given to applicants who can meet testing criteria.

Schedule

Monday–Friday, 8:00 am–6:00 pm CST.

Pay

$17.75 – $28.39 per hour. Exact compensation may vary based on skills, experience, and location.