Customer Advocate

An important first point of contact for customers and insurance partners nationwide. These energetic and friendly professionals provide efficient, helpful telephone support for claims processing and appointment scheduling. CSRs at Safelite Solutions make over 13 million connections for customers and partners each year.

What You’ll Get

• Competitive weekly pay and bonus opportunities
• A benefits package valued at more than $10k*, including:
  • 401(k) plan with company matching
  • Medical coverage plans customized to suit your needs
  • Paid time off (PTO) programs, company holidays, and paid volunteer days
• Up to $5,250 annually in tuition reimbursement
• Paid training and all necessary tools and resources for success

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Responsibilities

• Quickly and professionally answer incoming phone calls from policyholders, insurance agents, and/or auto glass shops, listening to each customer's needs and concerns
• Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience
• Use the production/shop locator system to find an auto glass provider to service customers’ vehicles, qualifying damage for repair or selecting the appropriate glass part for replacement
• Proactively assist the CSR team by answering hold calls as needed
• Help new associates with orientation and training
• Perform all other duties as assigned

Requirements

• Must be 16+ years of age
• High school diploma or equivalent (or actively enrolled)
• Prior experience in a call center, contact center, or customer service role preferred
• Ability to operate a computer and telephone systems while seated for extended periods
• Strong communication skills, including a pleasant voice, composure, and rapport-building with peers, stores, and customers

This job description does not imply these are the only duties. Employees may perform other related duties to ensure workload coverage. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other applicable laws.