Customer Advocate

Founded in 1967, ImageFIRST® is the largest and only national linen rental and laundry service specializing in the healthcare market. Acquired by private equity firm Calera Capital in 2018, ImageFIRST serves medical facilities nationwide providing linen, patient gowns, scrubs, and more while managing their clients’ linen inventory for cost management. As leaders in infection prevention, they currently own and operate the most HLAC-accredited facilities in the industry. With one of the highest customer retention rates in the industry - 97% - ImageFIRST is dedicated to improving patient satisfaction and making staff happy with our white glove service.

About the role

This is a route-based service-oriented position requiring the employee to establish, maintain and build strong customer relationships through responsive and creative sales and service strategies. Responsibilities include growing existing customer business through sales and retention programs, providing prompt and effective solutions to customer needs, maximizing route revenue through improved time management and upgraded product mix, and serving as ImageFIRST’s “face” to customers and potential customers.

Responsibilities

• Support & Promote: Uphold our values and the ImageFIRST way to build the company by positively impacting the lives of our associates, customers, and community.
• Customer Relationships: Handle all administrative aspects of sales, identify and resolve customer concerns, ensure customer satisfaction with company products and services, develop positive relationships with principal customer contacts, maintain an enthusiastic and professional attitude, and maximize customer contract terms.
• Route Management: Maximize route efficiency, productivity, and revenue; operate company equipment safely and responsibly; comply with applicable rules and regulations relating to the safety and operation of commercial motor vehicles.
• Sales: Increase account revenue by selling additional products and services, successfully complete sales programs, develop and implement strategies to identify new business opportunities, and meet or exceed sales objectives.
• Product Management: Oversee load outs, inventories, quality (stains/damage), and tape changes.
• Product Knowledge: Understand pricing, codes, colors, sizing, changes/quantities, availability, and product application.
• Load Truck: Organize truck the night before service, manage invoices, check rails, count-by-man, linen control sheet, and maintain route books.
• Unload Truck: Check-in, empty soil carts, and weigh carts.
• Account Appearance: Organize rails, hanger racks, plastic, wet bags, posters, and repair bags.
• Truck Maintenance: Communicate repairs, preventive maintenance (PM), and accidents in a timely manner.
• Paperwork: Prepare and follow up on work orders, ensure invoice accuracy, manage credits, and meet collection requirements.

Requirements

• Minimum of 3 years of experience within sales or a route sales role.
• Must possess a valid DOT (Department of Transportation) medical certification or obtain one within a designated timeframe.
• Ability to lift 25 pounds on a frequent basis.
• Ability to drive a commercial motor vehicle for up to 10 hours daily.
• High School Diploma or equivalent.
• Valid Driver’s License and excellent driving record.
• Strong sense of direction and knowledge of the area.

Skills

• Be Respectful: Value all we come in contact with.
• Be Remarkable: Create a positive moment with every interaction.
• Be Safe: Keep ourselves and those around us safe.
• Be Honest: Be guided by truthfulness in all we do.

Benefits

• Weekly pay.
• Medical, Dental, Vision, Pet, Legal, and Hospital Indemnity Insurance.
• 401k with company match.
• Paid Time Off Package.
• Paid Parental Leave.
• Tuition Reimbursement.
• Referral Program.
• Great company culture and collaborative team environment.