Customer Advocate

Great Day Improvements, LLC is hiring a full-time, in-office Customer Advocate, Monday–Friday, 9:00 AM–5:30 PM, starting at $17.00/hour.

Benefits

• Pay up to $17 per hour
• Benefits package
• Paid vacation
• Paid Time Off (PTO)
• Cross-training and opportunities to learn new skills
• Be part of a team that makes a difference

Responsibilities

As a Customer Advocate, you'll be the important connection between Great Day Improvements and our valued customers. You'll help guide customers through every stage of their project, answer questions, provide assistance, and make sure they receive an outstanding experience. You'll also have the opportunity to learn multiple office roles and provide support and coverage when team members are out on PTO.

Qualifications

• Minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service-related industries
• Good problem-solving skills
• Competent in the use of technology and able to function proficiently in IT systems; experience with Excel a plus
• Well organized with the ability to think on your feet
• Proactive in managing customer interactions and expectations, and able to work within the organization to provide win‑win solutions
• Strong business sense and judgement
• Friendly, professional communicator who loves helping people
• Team player with a positive attitude
• Dependable, ready to learn, and enjoys variety in a team environment