Customer Advocacy Manager

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We need to parse the job posting. We have sections: - About Outreach (company description) - could be "About the role"? Actually "About Outreach" is company overview. Could be "About the role"? The instruction says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. We have: - About Outreach (company description) - About The Team - The Role (description) - Location - Your Daily Adventures Will Include (list of duties) - Our Vision Of You (maybe "Qualifications" or "Requirements"?) - Then bullet list of qualifications: "5+ years of experience..." etc. - Preferred skills: ... - Why You’ll Love It Here (benefits list) - Then EEO etc (remove) - Salary range: "The annual base salary range for this role is $70,000-$110,000 USD." plus mention of incentive compensation etc. So we have Pay info. We need to produce sections: maybe About the role (could combine About Outreach, About The Team, The Role). Responsibilities (Your Daily Adventures Will Include). Requirements (the qualifications list). Skills (maybe preferred skills). Benefits (Why You’ll Love It Here). Pay (salary range). Schedule (maybe location/hybrid/remote? Not exactly schedule but could be location). The instruction says include Schedule section only if posting actually states them. The posting mentions Location: remote within US or hybrid at Seattle, Atlanta. That's not schedule but location. There's no explicit schedule (full-time, part-time). Could we treat location as Schedule? Probably not. Better to omit Schedule if no explicit schedule. The instruction: "never create Pay/Schedule/Benefits sections unless the posting actually states them." So we need Pay (yes), Benefits (yes), Schedule (no explicit schedule). So omit Schedule. We must not repeat job title as heading. Not include Job ID etc. We must preserve all substantive information, not invent or summarize away detail. Remove boilerplate (EEO, legal, scam-warning, duplicated lines, application instructions). Also remove cookie/navigation etc. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

... combined description ...

Responsibilities

• ... each duty ...

Requirements

• ... each requirement ...

Skills

• ... preferred skills ...

Benefits

• ... each benefit ...

Pay

The annual base salary range for this role is $70,000-$110,000 USD. You may also be offered incentive compensation, bonus, restricted stock units, and benefits. Actual compensation is based on factors such as the candidate's skills, qualifications, location and experience. Final offers are determined through a holistic assessment and will vary within the posted range.

We need to ensure we don't include filler like "commensurate with experience". Not present. Now we need to extract substantive content. Let's parse: About Outreach: paragraph about company. About The Team: paragraph about Customer Advocacy team part of Corporate Marketing. The Role: paragraph about role, high-impact, cross-functional, day-to-day management, etc. Location: "We’re open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta)." This could be placed maybe under About the role or separate? Not a heading we have. Could incorporate into About the role paragraph. Your Daily Adventures Will Include: list of duties: - Run Daily Advocacy Operations: Own the day-to-day operations of the advocacy and reference program, including intake, prioritization, approvals, scheduling, and fulfillment. - Maintain the System of Record: Keep customer profiles, permissions, and engagement history accurate and current within the reference management system. - Produce Customer Stories: Work directly with customers to capture their success stories and translate them into compelling assets, including case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements. - Curate the Asset Library: Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success. - Support Sales and Customer Success: Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support. - Measure and Report on Impact: Track advocacy activity and support measurement of the program's impact on sales acceleration, customer engagement, and brand awareness. - Strengthen the Program: Proactively identify and solve challenges in advocate recruitment, program participation, and content development. Our Vision Of You: paragraph about enthusiasm etc. Then qualifications list: - 5+ years of experience in customer marketing, advocacy, or references within a B2B technology environment - Proven experience supporting sales reference and customer advocacy programs - Background in B2B customer marketing, advocacy, or reference programs - Exceptional written, verbal, high attention to detail and strong presentation skills - Build strong relationships with internal and external stakeholders to align advocacy programs with business priorities and drive measurable impact - Solid understanding of B2B marketing fundamentals and how customer stories drive trust and pipeline - Customer-first mindset with the ability to understand customer goals, pain points, and sentiment - Demonstrated curiosity about AI and emerging technologies, with a track record of using them to streamline program operations and free up time for higher-value customer relationships. Preferred skills: "Tech savvy with experience utilizing AI and sales reference management tools to streamline, automate, and optimize customer advocacy processes for increased efficiency and impact." Why You’ll Love It Here: list: - Flexible time off - 401k to help you save for the future - Generous medical, dental, and vision coverage for full-time employees and their dependents - A parental leave program that includes options for a paid night nurse, and a gradual return to work - Infertility/ assisted reproductive services benefit - Employee referral bonuses to encourage the addition of great new people to the team - Snacks and beverages in the Office, along with fun events to celebrate - Diversity and inclusion programs that promote employee resource groups like Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military We need to preserve all substantive info. So include each bullet. We must not include boilerplate like "Outreach is an equal opportunity employer..." etc. Remove. Also remove lines about AI tools in hiring process etc. That's boilerplate? It's about hiring process; maybe consider it as part of application instructions? It's not exactly application instructions but could be considered boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The AI hiring process lines could be considered part of application instructions? Might be safer to remove them. Also remove "If you would like more information about how your data is processed, please contact us." That's also boilerplate. Thus we will omit those. Now construct HTML. We need to decide what goes under About the role. Could combine About Outreach, About The Team, The Role, Location. Let's craft a concise paragraph that includes all that info without losing detail. We must preserve ALL substantive information; do NOT invent or summarize away detail. So we need to keep the details, not just summarize. But we can combine into paragraphs as long as we keep the info. It's okay to rephrase? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. Summarizing away detail is not allowed. So we must keep the details, but we can rephrase? It's ambiguous. Safer to keep the original sentences, maybe separate paragraphs. We could output multiple

under About the role heading, each containing the original paragraphs. Thus:

About the role

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About The Team The Customer Advocacy team you would lead is part of the broader Corporate Marketing team, which is focused on driving awareness, credibility, and presence among customers, prospects, partners, analysts, and influencers. This dynamic team is comprised of many functions, including communications, customer advocacy, and analyst relations. We serve different roles, but we all work together to amplify the Outreach brand.

The Role At Outreach, our customers are our best advocates and most important asset. Do you love getting to know customers, what matters to them, and creating impactful programs that amplify their voice? We're looking for a dynamic Customer Advocacy Manager to join our corporate marketing team and drive advocacy throughout our customer base. This is a high-impact, highly cross-functional role where you'll blend creative storytelling, relationship building, and strategic program design to drive measurable business outcomes. In this role, you will be responsible for the day-to-day management of our customer advocacy and reference program. Partnering with sales, marketing, customer success, and product teams, you will identify, curate, and amplify impactful customer experiences that elevate both our customers and our brand. AI is changing how customer stories get found, shaped, and shared, and this role sits right at that intersection. We're a marketing team that uses AI to match the right advocate to the right moment, turn customer conversations into publishable stories faster, and spend more of our time on the relationships that make advocacy work. We're looking for someone who brings that same instinct to the program.

Location: We’re open to remote within the US or hybrid at one of our office locations (Seattle, Atlanta).

That preserves details. Now Responsibilities: we need

• for each duty. We'll copy each bullet exactly as in posting. Responsibilities list: - Run Daily Advocacy Operations: Own the day-to-day operations of the advocacy and reference program, including intake, prioritization, approvals, scheduling, and fulfillment. - Maintain the System of Record: Keep customer profiles, permissions, and engagement history accurate and current within the reference management system. - Produce Customer Stories: Work directly with customers to capture their success stories and translate them into compelling assets, including case studies, blogs, videos, testimonials, podcasts, webinars, and speaking engagements. - Curate the Asset Library: Maintain a centralized, searchable repository of advocacy and reference assets for Sales, Marketing, and Customer Success. - Support Sales and Customer Success: Match Sales and Customer Success teams with relevant customer advocates for RFPs, references, and deal support. - Measure and Report on Impact: Track advocacy activity and support measurement of the program's impact on sales acceleration, customer engagement, and brand awareness. - Strengthen the Program: Proactively identify and solve challenges in advocate recruitment, program participation, and content development. Make sure to keep colon and details. Now Requirements: list of qualifications (the bullet list after "Our Vision Of You"). We'll output each as
• . Requirements list: - 5+ years of experience in customer marketing, advocacy, or references within a B2B technology environment -