Customer Advocacy & Community Manager

Job Context What You’ll Do What You’ll Do Support the development, execution and maintenance of a global advocacy program across all Simpro Group brandsHelp design programs that turn strong customer satisfaction into emotional brand loyaltyContribute to building structured pathways for customers to evolve into vocal brand championsTrack and report customer acts of advocacy, as well as on brand affinity, visibility, sentiment, and engagementCreate, monitor and participate in brand- and industry-led virtual communities Partner with Account Management to identify delighted customers ready to share their experiences; support evolution toward NPS trackingBuild and maintain a curated bench of customer advocates representing industries, regions, and use casesCoordinate across teams to match the right customer voice with the right opportunity — references, referrals, media, and community engagementsSupport recruitment and management of customer speakers and content for Simprosium, our annual customer eventAssist in managing and evolving our annual customer awards programIdentify creative ways to engage and celebrate customers, including video series, social amplification, gifting, and experiencesSupport the development of testimonials, referrals, advisory groups, case studies, and community initiativesOwn the customer experience What You'll Need 3–6 years of experience in Brand Advocacy, Community, Customer Marketing, Field Marketing, or related B2B SaaS rolesBachelor’s degree in Marketing, Communications, Business, or related field requiredInterest in building advocacy or community programs that drive brand affinityFamiliarity with review platforms and reputation management strategiesExperience supporting events, webinars, or customer-facing programsStrong relationship-building skills and comfort working with customersAbility to collaborate cross-functionally and manage multiple stakeholdersStrong communication and storytelling instinctsExcellent organizational and project management skillsProactive, curious, and eager to grow in a fast-paced environment This job description is not an exhaustive list of duties and may be amended at the discretion of Simpro Group. What You’ll Bring Our Core Values We Are One Team We Are Customer Centric We Are Growth Minded We Are Accountable We Celebrate Success Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. This means that we want everyone to feel welcome with us and to provide equal opportunities for everyone, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation, or any other non-performance factor. If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume. Please note, no agencies will be accepted in the recruitment of this role.