Customer Advisor (South inner M25)

Role Summary

Location: Stellantis & You Peugeot Walton
Contract: Permanent Full Time
Salary: Up to £30,000 basic salary, OTE £40,000

What We're Looking For

• Excellent customer service and communication skills
• Strong organisation and attention to detail
• A proactive, positive attitude
• Good relationship-building skills
• The ability to explain information clearly and confidently
• A desire to achieve personal and team goals
• Commitment to our values: People, Pride, Performance and Praise
• A full UK driving licence

Role Description

As a Customer Advisor, you'll be the link between our customers and technicians, ensuring an excellent customer experience throughout the aftersales journey.

Key Responsibilities

• Welcome and support customers throughout the service and repair process
• Advise on servicing, maintenance and repair requirements
• Communicate repair costs, timescales and vehicle progress
• Promote additional work identified through Vehicle Health Checks
• Quote and sell Service Plans
• Prepare invoices and process payments
• Support customer satisfaction through follow-up contact and feedback
• Use digital systems and processes effectively
• Work collaboratively with colleagues to deliver outstanding service

A Day in the Life

"No two days are the same for a Customer Advisor. We're part of a bigger team, while being the face of the department, interacting with everyone in our Aftersales dept daily. We greet our customers when they visit our showroom and stay connected over the phone, via text and email, providing regular updates. We create work invoices and warranty claims using our in-house computer systems, as well as take and allocate payments. Always on the go, with something to do, the day never drags. This is a fast paced and rewarding job, with the opportunity to develop a career."

Training & Development

No automotive experience? No problem. We'll provide full training, a comprehensive induction and ongoing development through our Performance Academy to help you build a successful career with Stellantis & You.

Benefits

• Company car scheme - up to two vehicles
• Highly competitive performance bonus (role dependant)
• Up to 7% Employer Pension Contribution
• Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays
• Exclusive retail discounts - through our Rewards Apps
• Enhanced Maternity, Paternity and Adoption Leave
• Employee Assistance Program