Customer Activation | Partnerships

About the role

Customer Success Managers on the Partnerships team own the activation, growth, and retention of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and retention.

Responsibilities

• Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital
• Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges
• Drive Partner Enablement and Customer Activation
• Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products
• Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale

Requirements

• Minimum 3 years of experience in customer success, partnerships, account management, or product operations experience
• Familiarity with partner ecosystem operations
• Exceptional project management and time management
• Excellent verbal and written communication
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively
• Proven track record of exceeding quota and/or outperforming key target metrics
• Able to anticipate customer needs and position product solutions accordingly
• High adaptability and ability to thrive in a fast-paced environment

Qualifications

• Nice to Haves: Experience with accounting partners, Private Equity, and/or Venture Capital, Experience contributing to the development and growth of new teams, Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics, Experience with financial services sales, Experience at a high-growth startup

Skills

• Desire to learn our product inside out
• Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed
• Anticipate customer needs and position product solutions accordingly

Benefits

• Available To All Full-time Ramp Employees (Global)
• Flexible PTO
• Unlimited AI token usage
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend
• United States 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation support to NYC or SF (as needed)
• Canada Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay

Pay

Competitive compensation package

Schedule

Full-time