Customer Accounts Manager (Bilingual)

About the role

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Responsibilities

• Drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals.
• Strategically influence team performance to help our customers achieve their goals of ownership and assume a wide variety of job functions at the direction of the General Manager.
• Work with customers to attain and maintain accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
• Aid the General Manager with operational functions such as account recommendations, payment frequency, and payment history monitoring.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, confirm customer identification, collect money, and obtain customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements, maintain customer contacts over the phone and through home visits, update customer information, and maintain accuracy.
• Manage the entire accounts staff to achieve daily, weekly, and monthly accounts department goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect product in company vehicles safely.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• At least 19 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitasking effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Skills for Success

• Can connect and relate well to people.
• Demonstrate empathy.
• Listen attentively.
• Successfully navigate difficult conversations.
• Show strong leadership, multi-tasking, organizational, and negotiation/persuasion skills.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.
• Sunday off.
• Employee assistance program.
• Employee purchase program with exclusive discounts.
• Physical and financial well-being programs.
• Tuition reimbursement.
• Employee Business Resource Groups.

Pay

The salary range for this role is $14.50 to $15.25 per hour/annually.* This position is also eligible for incentive pay based on performance.

Schedule

The work schedule varies from 8 am to 9 pm.

Qualifications

Qualifications include:

• At least 19 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitasking effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.