Bilingual Manager, Account Management - Customer Development

Who We Are And Why We’re Hiring CJ Logistics delivers integrated and multimodal logistics services, connecting every corner of the world via air, sea and land. As a lead logistics partner (LLP), third-party logistics provider (3PL) and supply chain consultant, we help customers leverage supply chain management as a competitive advantage, reducing total system costs, transforming business processes, improving service and facilitating growth and change. With a focus on social responsibility and sustainability through growth with customers and communities, we prioritize the wellbeing of the end consumer, our customers and our employees. CJ Logistics is responsible for the North America region, specializing in solutions for regulated industries such as food and beverage, consumer-packaged goods, healthcare and medical supplies, and tire and automotive. Schedule: Monday - Friday Compensation Base Hourly Wage or Compensation Range: $100,000-120,000 annually Incentive eligible: No Position Overview This role serves as a critical liaison between CJ Logistics and assigned customer accounts, responsible for driving operational performance, customer satisfaction, and continuous improvement across the supply chain. The position requires a thorough and embedded understanding of customer business objectives, CJ Logistics systems, and warehouse operations to proactively identify opportunities and implement effective solutions. The individual will lead cross-functional initiatives, manage reporting and analytics, and support inventory, quality, and compliance processes. Success in this role depends on strong leadership, analytical thinking, and the ability to build trusted partnerships both internally and externally. Essential Job Duties & Responsibilities Develop a deep understanding of assigned customers’ business models, supply chain strategies, and commercial agreements Build and maintain strong relationships across customer functions, including Operations, Quality, Customer Service, and Brand Management Lead customer growth and renewal initiatives, including RFP responses, pricing proposals, and strategic business reviews (QBRs) Manage and support operations-related projects; create action plans to ensure timely execution and results Provide regular KPI reporting, scorecards, and operational performance insights to both internal teams and customers Oversee inventory control processes, including audits, investigations, corrective actions, and B2B adjustments Monitor quality hold processes and ensure compliance with key operational outputs and timelines Analyze logistics center data to identify trends, root causes, and early indicators of process or quality issues Support warehouse operations by monitoring metrics, recommending improvements, and assisting with regulatory compliance and audit readiness Coordinate with customer and internal teams on demand planning, labor scheduling, carrier performance, and exception management Support customer-facing activities including forecast analysis, volume spike management, issue resolution, and operational alignment Perform other related job duties as assigned or required. Required Qualifications Associate’s degree in logistics, supply chain, business, or a related field Minimum of 8 years of relevant experience in a distribution center environment, including at least 1–2 years in a role involving direct client interaction and team leadership Excellent interpersonal skills with strong written and verbal communication abilities Proven project management capabilities with a sharp attention to detail skills Solid understanding of logistics operations, including warehousing, inventory, order fulfillment, customer service, and transportation Strong analytical and problem-solving skills with the ability to interpret data and drive decisions Comfortable working independently and in a customer-facing capacity Confident and effective presenter with the ability to engage audiences at all organizational levels Expert level in Microsoft Office (Word, Excel, PowerPoint) and Google Workspace applications Preferred Qualifications Bachelor’s degree in logistics, supply chain, business, or a related field Prior experience using CJ Logistics systems, including WMS, TMS, and other internal platforms 1-2 years of experience in Operations or a Corporate function within CJ Logistics Physical Requirements This is largely a sedentary role requiring the physical ability to: Sit for prolonged periods of time at a desk while working on a computer Use hands and fingers to operate a keyboard, mouse, and telephone Speak and hear clearly in person, virtually, and over the phone Occasionally stand, walk, reach, stoop, or lift up to 10 pounds Work Environment Responsibilities This position operates in a hybrid environment, with responsibilities carried out in both a warehouse setting and an office environment. In the warehouse, the employee is exposed to: Varying temperatures, including but not limited to refrigerated or non-climate controlled areas Loud noise levels, such as machinery, forklifts, and conveyor systems Dust, odors, and airborne particles Concrete flooring and moving mechanical equipment Frequent exposure to powered industrial vehicles and warehouse traffic The employee is required to wear personal protective equipment (PPE) such as steel-toed shoes, safety glasses, and high-visibility vests. In the office environment, the employee will use standard office equipment such as computers, phones, photocopiers, filing cabinets, and printers. The noise level in the office is typically quiet to moderate, and the area is climate-controlled. Location/Remote Eligibility This role may be performed on-site only. This position requires occasional travel to CJ Logistics facilities, primarily in the Chicago and Atlanta region, and may include up to 20% travel. Schedule Flexible hours may be required to support deadlines or cross-functional collaboration. What We Offer Competitive compensationMedical, dental, vision, life, and disability insurance401(k) retirement savingsPaid time offTuition assistanceEarly access to earned wages High-performance culture with a continuous improvement mindsetOpportunities for advancement! CJ Logistics About Statement At CJ Logistics, we value diversity, equity, and an inclusive workplace. If you think you might be a good fit for the role, but don't necessarily meet every single requirement on the job posting, we still encourage you to apply. We are proud to be an Equal Employment Opportunity employer. We prohibit discrimination and or/harassment of any type, including but not limited to discrimination and or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military statue, disability (physical or mental) medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. This job posting sets forth the essential job duties and responsibilities for the position. An employee assigned to this position must be able to perform these essential functions with or without reasonable accommodation. The Company will provide reasonable accommodation(s) to a disabled employee in accordance with, and as required by, applicable law. This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Pursuant to the California Fair Chance Act and other applicable federal, state, and local fair chance laws, the Company will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. CJ Logistics participates in the E-Verify program. CJ Logistics is committed to equal employment opportunity and providing equal access to applicants with disabilities. If you require a reasonable accommodation or wish to request an alternative, non-automated evaluation process due to a disability, medical condition, or neurodivergence, please contact our Talent Acquisition Accommodations Team at melissa.gallardo@cjlogisticsamerica.com. Requesting an accommodation or alternative review process will not negatively affect your candidacy.