Customer Accounts Manager

About the role

The Customer Accounts Manager role at Aaron’s is a high-energy, recognition-based career with purpose. This position drives the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. The role involves strategic influencing of team performance, seconding up to the General Manager, building authentic customer relationships, managing the collections process, and performing various administrative tasks.

Responsibilities

• Connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.
• Strategically influence team performance to help customers achieve their goals of ownership.
• Assist General Manager with operational functions including account recommendations, payment frequency, and payment history monitoring.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, confirm customer identification, collect money, and obtain customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements.
• Maintain customers' contact over the phone and through home visits, update customer information, and maintain accuracy.
• Manage the accounts staff to achieve daily, weekly, and monthly accounts department goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect product in company vehicle.
• Safely operate company vehicle.
• Aid the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR.
• For US residents: Two years of college or two years of previous management experience preferred. High School diploma or equivalent preferred.
• Canada residents: At least the age of 18. Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Skills for Success

• Can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.
• Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.

Pay

The salary range for this role is $14.25 to $16.50 per hour/annually. This position is also eligible for incentive pay based on performance.

Schedule

The schedule for this role varies from 8 am to 9 pm.

Qualifications

No specific qualifications are listed beyond the general requirements mentioned above.

Benefits

• Varies based on FT and PT employment status.

About Aaron’s

Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. We are committed to creating a diverse and inclusive work environment, celebrating our team members’ differences, and being an equal opportunity employer.

Equal Opportunity Employer

Aaron’s is committed to creating a diverse and inclusive work environment, celebrating our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.