Customer Accounts Manager

About the role

The Customer Accounts Manager role is a key position within Aaron’s, an industry leader in the sales and lease-to-own retail industry. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits.

Responsibilities

• The Work Attainment and upkeep of customers’ accounts including maintaining updated customer information in the store computer system and documenting all customer payment appointments
• Aid the General Manager with operational functions which include account recommendations, payment frequency and payment history to monitor accuracy
• Build authentic customer relationships to support customers in their ownership goals and drive sales
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals
• Review and close lease agreements, which includes confirming customer identification, collecting money and obtaining customer signatures on lease agreements
• Contact customers who have not renewed merchandise agreements
• Maintain customers contact over the phone and through home visits
• Update customers information and maintain accuracy
• Manage entire accounts staff to achieve daily, weekly and monthly accounts department goals
• Clean and certify merchandise in the cleaning station for all merchandise personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Load, secure and protect product in company vehicle
• Safely operate company vehicle
• Assist the Sales Team as needed
• Any other reasonable duties requested by management

Requirements

• United States: at least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy; including satisfactory MVR (driving record)
• Canada: at least the age of 18. Must meet DOT requirements to obtain certification in required states (United States)
• Ability to work schedule of hours varying from 8 am to 9 pm
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
• Two years of college or two years of previous management experience preferred
• High School diploma or equivalent preferred
• Excellent interpersonal and communication skills
• High energy with the ability to effectively perform all functions of the store and multitasking effectively
• Proper telephone etiquette
• Uphold the Aaron’s Brand and protect company assets
• Maintain a professional appearance
• Proficient computer skills

Skills for Success

• Can connect and relate well to people
• Demonstrate empathy
• Listen attentively
• Successfully navigate difficult conversations
• Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential

Benefits

• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching

Pay

The salary range for this role is $17.75 to $18.50 per hour/annually. This position is also eligible for incentive pay based on performance.

Schedule

The schedule for this role varies from 8 am to 9 pm.

Benefits

• Varies based on FT and PT employment status

Total Rewards

• Outstanding career training
• Competitive performance incentives
• Excellent advancement opportunities
• A distinctive benefits package which includes:
• Paid time off, including vacation days, sick days, and holidays
• Medical, dental and vision insurance
• 401(k) plan with contribution matching

Equal Opportunity Employer

Aaron’s is an Equal Opportunity Employer. We celebrate our team members' differences, and we are committed to creating a diverse and inclusive work environment.