Customer Accounts Manager

About Aaron’s

Aaron’s is an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide team members with opportunities to reach their full potential in a team-oriented, high-energy, recognition-based environment. This is a career with purpose, focused on positively influencing people’s lives.

About the Role

Customer Account Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This role involves strategically influencing team performance, building authentic customer relationships, and managing the collections process to help customers achieve their ownership goals.

The salary range for this role is $14.25 to $16.96 per hour, with eligibility for incentive pay based on performance.

Responsibilities

• Attain and maintain customers’ accounts, including updating customer information in the store computer system and documenting all customer payment appointments.
• Assist the General Manager with operational functions, such as account recommendations, payment frequency, and payment history to monitor accuracy.
• Act as second-in-command to the General Manager.
• Build authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures.
• Contact customers who have not renewed merchandise agreements.
• Maintain customer contact over the phone and through home visits.
• Update customer information and ensure accuracy.
• Manage the entire accounts staff to achieve daily, weekly, and monthly department goals.
• Clean and certify merchandise in the cleaning station for all personally returned items.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect product in the company vehicle.
• Safely operate the company vehicle.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• At least 21 years old (United States) or 18 years old (Canada).
• Valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR (driving record).
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work a schedule varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all store functions and multitask.
• Proper telephone etiquette.
• Commitment to upholding the Aaron’s Brand and protecting company assets.
• Maintain a professional appearance.
• Proficient computer skills.

Skills for Success

• Ability to connect and relate well to people, demonstrating empathy and active listening.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Passion for making a real difference in the lives of others and creating strong personal connections.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with company contribution matching.
• Competitive performance incentives and excellent advancement opportunities.
• Outstanding career training.

Note: Benefits vary based on full-time and part-time employment status.