Customer Accounts Manager

We need to output HTML fragment with sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invented or summarized away detail. Remove boilerplate, navigation, legal, EEO, scam warning, duplicated lines, application instructions. We need to parse the posting. Key content: - Intro: "We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose." - Then "Customer Accounts Manager" (job title). Not to be used as heading. - Salary range: "$13.50 to $14.25 per hour*". Also eligible for incentive pay based on performance. - Description of role: "Aaron’s Customer Accounts Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This role strategically influences team performance to assist customers in achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General Manager." - "What We Offer" section: includes bullet list of benefits: On Demand Pay through Dayforce Wallet, Excellent Career Advancement Opportunities, Paid time off (vacation, sick, holidays), Sunday off plus one day off during the week (all locations open six days per week), Medical, dental and vision insurance, Health Savings Account and Flexible Spending Accounts, 401(k) Plan with contribution matching, Employee Assistance Program, Employee Purchase Program. - "Skills For Success": list of skills: Strong interpersonal and communication skills, Ability to demonstrate empathy and listen attentively, Ability to explain information clearly and handle difficult conversations, Strong leadership, multitasking, organizational, and negotiation/persuasion skills, Uphold the Aaron’s Brand and protect company assets, Shares a passion for making a real difference in the lives of others and building strong personal connections. - "Essential Duties And Responsibilities": list: Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals; Maintain accurate customer account records in the store system, including payment appointments and account history; Build strong customer relationships to support ownership goals and drive sales; Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required; Maintain accurate daily route sheets and weekly maintenance sheets; Loading, appropriately securing product and safely operating the company vehicle; Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers; Support sales team as needed. - "Required Qualifications": Must be at least 19 years of age for positions within the United States and at least 18 years of age in Canada; Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record); Must be able to be DOT certified, if required in location of position; Able to work a schedule of hours varying from 8:00 am to 9:00 pm; Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate. - "Preferred Qualifications": Retail/customer service management experience; High School diploma, GED or equivalent; High energy with the ability to effectively perform all functions of the store; Proper telephone etiquette; Maintain a professional appearance. - Note about pay range: note that pay range is lowest to highest rate we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the salary range will be based on several factors... (this is more detail about pay). This is substantive but maybe part of Pay section. - Benefits vary based on full-time and part-time employment status. - About Aaron’s: description of company: "At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today." - Then EEO boilerplate etc. Must remove. We need to decide sections. We have content for: - About the role: Could be the intro paragraph describing role and company? The "About Aaron’s" could be separate but maybe we combine into About the role? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should have headings exactly those strings if we include them. We need to decide which sections have real specific content. We have: - About the role: Could include the description of the role and maybe the company overview. The posting includes "We are Aaron’s..." and later "About Aaron’s". Both are about the company/role. We can combine into About the role. - Responsibilities: Essential Duties And Responsibilities list. - Requirements: Could combine Required Qualifications and maybe Preferred Qualifications? But they separate Requirements and Qualifications. Usually Requirements = required qualifications, Qualifications = preferred? But we have both Required and Preferred. We could put Required Qualifications under Requirements, and Preferred Qualifications under Qualifications (or maybe Skills?). However we also have Skills For Success separate. So we can map: - Requirements: Required Qualifications (age, driver's license, DOT cert, schedule, lifting). - Qualifications: Preferred Qualifications (retail/customer service management experience, HS diploma/GED, high energy, telephone etiquette, professional appearance). - Skills: Skills For Success list. - Benefits: What We Offer list. - Pay: Salary range and incentive pay, plus note about pay range details. - Schedule: The schedule info is in Required Qualifications: "Able to work a schedule of hours varying from 8:00 am to 9:00 pm." Also mention Sunday off plus one day off during the week (all locations open six days per week) under Benefits? Actually that is under What We Offer: "Sunday off plus one day off during the week. All locations are open six (6) days per week." That's schedule info. So we can put schedule details there. We need to avoid filler like "commensurate with experience". Not present. We must not repeat job title as heading. We must not include Job ID/requisition numbers. We must remove boilerplate: EEO, accommodation contact, etc. We must preserve all substantive info; do not invent or summarize away detail. So we need to keep all details from the sections we include. We need to output only HTML fragment, no /, no markdown fences. Thus produce something like:

About the role

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry, known for quality brand names and superior customer service. We provide our team members with the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose. Aaron’s Customer Accounts Managers drive the success of our stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This role strategically influences team performance to assist customers in achieving ownership of their merchandise and supports store operations through a wide variety of responsibilities, as directed by the General Manager. At Aaron’s, we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits, as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Loading, appropriately securing product and safely operating the company vehicle.
• Support General Manager with operational functions which include customer account recommendations and closing lease agreements with customers.
• Support sales team as needed.

Requirements

• Must be at least 19 years of age for positions within the United States and at least 18 years of age in Canada.
• Requires a valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR (driving record).
• Must be able to be DOT certified, if required in location of position.
• Able to work a schedule of hours varying from 8:00 am to 9:00 pm.
• Able to lift up to 50 lbs. on your own and up to 300 lbs. assisted with appropriate equipment and/or another associate.

Qualifications

• Retail/customer service management experience.
• High School diploma, GED or equivalent.
• High energy with the ability to effectively perform all functions of the store.
• Proper telephone etiquette.
• Maintain a professional appearance.

Skills

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Shares a passion for making a real difference in the lives of others and building strong personal connections.

Benefits

• On Demand Pay through Dayforce Wallet – request pay you’ve earned in between paydays.
• Excellent Career Advancement Opportunities.
• Paid time off, including vacation, sick and holidays.
• Sunday off plus one day off during the week. All locations are open six (6) days per week.
• Medical, dental and vision insurance – Select the plan that best suits you and your family.
• Health Savings Account and Flexible Spending Accounts.
• 401(k) Plan with contribution matching.
• Employee Assistance Program - Free access to mental health resources, life coaching and more for you and your covered family members.
• Employee Purchase Program.

Pay

The salary range for this role is $13.50 to $14.25 per hour*. This position is also eligible for incentive pay based on performance. Note that the pay range provided above is the lowest to highest rate we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s