Customer Accounts Manager

About the role

We are Aaron’s, an industry leader in sales and lease-to-own retail, offering a team‑oriented, high‑energy, recognition‑based environment where you can reach your full potential. Aaron’s Customer Accounts Managers drive store success by leading the customer accounts department to achieve company standards for collections and lease renewals, influencing team performance and supporting store operations.

Responsibilities

• Lead the customer accounts department to set and achieve daily, weekly and monthly revenue and renewal goals.
• Maintain accurate customer account records in the store system, including payment appointments and account history.
• Build strong customer relationships to support ownership goals and drive sales.
• Manage collections and renewals by counseling customers and contacting those with expired or unrenewed agreements by phone or home visits as required.
• Maintain accurate daily route sheets and weekly maintenance sheets.
• Load, appropriately secure product and safely operate the company vehicle.
• Support the General Manager with operational functions, including customer account recommendations and closing lease agreements.
• Support the sales team as needed.

Requirements

• Must be at least 21 years of age (U.S.) or 18 years of age (Canada).
• Valid state driver’s license and compliance with the Company’s Driver Qualification Policy, including satisfactory MVR.
• Ability to obtain DOT certification if required for the location.
• Able to work a schedule varying from 8:00 am to 9:00 pm.
• Ability to lift up to 50 lbs. unassisted and up to 300 lbs. with appropriate equipment or assistance.

Qualifications

• Retail or customer‑service management experience (preferred).
• High School diploma, GED or equivalent (preferred).
• High energy with ability to perform all store functions.
• Proper telephone etiquette.
• Maintain a professional appearance.

Skills

• Strong interpersonal and communication skills.
• Ability to demonstrate empathy and listen attentively.
• Ability to explain information clearly and handle difficult conversations.
• Strong leadership, multitasking, organizational, and negotiation/persuasion skills.
• Uphold the Aaron’s Brand and protect company assets.
• Passion for making a real difference in the lives of others and building strong personal connections.

Benefits

• On Demand Pay through Dayforce Wallet – request earned pay between paydays.
• Excellent career advancement opportunities.
• Paid time off, including vacation, sick and holidays.
• Sunday off plus one day off during the week (locations open six days per week).
• Medical, dental and vision insurance – choose the plan that best suits you and your family.
• Health Savings Account and Flexible Spending Accounts.
• 401(k) Plan with contribution matching.
• Employee Assistance Program – free access to mental health resources, life coaching and more for you and covered family members.
• Employee Purchase Program.

Pay

The salary range for this role is $15.50 to $16.25 per hour*. This position is also eligible for incentive pay based on performance. Pay within the range is determined by factors such as education, qualifications, experience, skills, seniority, location, performance, shift, travel requirements, sales/revenue metrics, collective bargaining agreements, and business needs. The amount and availability of any bonus, commission or other compensation remain at the Company’s discretion unless and until paid.

Schedule

Able to work a schedule of hours varying from 8:00 am to 9:00 pm. Sunday off plus one day off during the week; all locations are open six days per week.