Customer Accounts Manager

About the role

The Customer Accounts Manager drives the success of Aaron’s stores by leading the customer accounts department with the primary goal of achieving company standards for collections and lease renewals. This is a high-energy, recognition-based career with purpose, offering competitive pay and benefits.

Responsibilities

• Connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.
• Strategically influence team performance to help customers achieve their goals of ownership and drive sales.
• Assist General Manager with operational functions including account recommendations, payment frequency, and payment history monitoring.
• Build authentic customer relationships to support customers in their ownership goals.
• Work with customers to maintain updated customer information in the store computer system and document all customer payment appointments.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, confirm customer identification, collect money, and obtain customer signatures on lease agreements.
• Contact customers who have not renewed merchandise agreements and maintain customers' contact through phone calls and home visits.
• Maintain customers' contact information and ensure accuracy.
• Manage the entire accounts department staff to achieve daily, weekly, and monthly goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheets and route sheets daily.
• Load, secure, and protect products in the company vehicle.
• Safely operate the company vehicle.
• Aid the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• At least 21 years old with a valid state Driver’s License and compliance with the Company’s Driver Qualification Policy, including a satisfactory MVR.
• For US residents: Two years of college or two years of previous management experience preferred; High School diploma or equivalent preferred.
• For Canadian residents: At least the age of 18.
• Must meet DOT requirements to obtain certification in required states (United States).
• Ability to work schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly.
• Excellent interpersonal and communication skills.
• High energy with the ability to effectively perform all functions of the store and multitask effectively.
• Proper telephone etiquette.
• Uphold the Aaron’s Brand and protect company assets.
• Professional appearance.
• Proficient computer skills.

Skills

• Can connect and relate well to people, demonstrate empathy, listen attentively, and successfully navigate difficult conversations.
• Strong leadership, multi-tasking, organizational, and negotiation/persuasion skills are essential.

Benefits

• Paid time off, including vacation days, sick days, and holidays.
• Medical, dental, and vision insurance.
• 401(k) plan with contribution matching.

Pay

The salary range for this role is $14.50 to $15.25 per hour/annually. This position is also eligible for incentive pay based on performance.

Schedule

Hours vary from 8 am to 9 pm.

Benefits

• Variety of benefits based on full-time and part-time employment status.

About Aaron’s

Aaron’s offers sales and lease-to-own of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. Join us today if you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike.

Equal Opportunity Employer

Aaron’s is committed to creating a diverse and inclusive work environment, celebrating our team members’ differences, and being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class.