Customer Account Specialist

About the role

USCS is dedicated to advancing, innovating, and serving companies seeking “Best in Service” facilities and logistics in the cold chain. This full‑time, non‑exempt position works closely with the CAS Lead/CAS Supervisor and the local USCS management team to contribute to key performance areas such as sales, customer satisfaction, cost controls, productivity, accuracy, safety, and sanitation while maintaining a positive work environment.

Responsibilities

• Assist in planning, developing, and implementing office procedures and activities to meet customer and administrative support requirements.
• Provide administrative support to warehouse operations, including timely and accurate processing of inbound/outbound activity, reports, order processing, documentation, and communications.
• Monitor assigned inventory control functions (product rotation, recall, customer and carrier claims, reporting, customer requests, record keeping).
• Train new office employees.
• Collaborate with IT personnel to maximize utilization of USCS office operating systems and recommend improvements.
• Ensure office sanitation, safety, and security activities comply with USCS, OSHA, and other governmental and industry standards.
• Support departmental administrative requirements such as reporting, sales proposals, accounts payable/receivable, and general office functions.
• Develop and maintain good working relationships at all levels within the USCS team, leading and communicating as needed to maximize performance.
• Participate in staff and customer meetings, identify and report product or process issues, and propose/implement solutions.
• Follow posted security procedures and participate in safety and educational training programs.

Requirements

• Education: High School Diploma, GED, or equivalent.
• Experience: 1–3 years preferred; experience with AS400, SAP, Microsoft Word, Excel, PowerPoint, and warehouse paperwork preferred.
• Strong communication skills (written and oral) and attention to detail.
• PC, leadership, and planning skills helpful.
• Physical ability to stand, walk, and lift as needed; operate scanners, tablets, radios, phones, computers, and other warehouse equipment.
• Overtime availability is essential due to demand.
• Ability to operate a registered motor vehicle if required by daily tasks.
• Effective arithmetic, reading, and self‑starter attitude; capable of independent work and coordination with others.
• Ability to thrive in a fast‑paced environment, manage stress, and meet productivity guidelines.
• Follow verbal and written instructions and company policies.

Job Specifics

• Reports To: CAS Supervisor
• Travel: Not specified
• Job Type: Full‑Time, Non‑Exempt
• Job Code: C2‑20

Benefits

• 401(k) plan (eligible after 1 year)
• Educational assistance (eligible after 1 year)
• Blue Cross Blue Shield health coverage (available after 30 days of service, if elected)
• Company life insurance
• Additional benefits and perks