Customer Account Specialist

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections when posting has real specific content. We need to parse the job posting. First, "Who We Are" is about company, not necessarily a section heading; but we can treat as "About the role"? Actually "Who We Are" is about company, not role. The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. We have: - Who We Are: description of USCS. Could be "About the role"? Might be better as "About the role" but it's about company. However we can still put under "About the role" maybe. But we need to avoid filler. It's substantive. - The Job Details: description of duties/responsibilities. This is responsibilities. - The Job Specifics: location, department, work hours, reports to, travel amount, job type, EEO, job code. We need to drop minor metadata like Job ID/requisition numbers; but we can include location, department, work hours maybe as a short paragraph. Not a separate heading unless we have content for Benefits etc. - What We Are Looking For: Education, Experience, skills etc. This is Requirements/Qualifications/Skills. - Other Abilities You Will Need to Have: more requirements. - The Standard Details: more responsibilities? maybe "Responsibilities" again. - What’s In It For You: benefits. - Additional Information: boilerplate maybe drop. We need to avoid cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. Also drop EEO lines. We need to preserve all substantive info. Let's extract substantive content. **Who We Are**: "USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team." We can keep that but note equal opportunity employer maybe considered EEO boilerplate? It's a statement but maybe we can keep as it's part of Who We Are. The instruction says remove EEO/equal-opportunity boilerplate. Might be safer to remove that sentence? It says "We are an employee-focused, equal opportunity employer". That's EEO statement. Probably should remove. Keep the rest: "USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused ... and would love to have you join our team." The second part includes equal opportunity; maybe we can keep the first sentence only. But we need to preserve all substantive information; removing EEO might be okay as it's boilerplate. We'll keep the first sentence. **The Job Details**: This is a paragraph describing duties. Let's extract: "Working closely with the CAS Lead/CAS Supervisor and the local USCS management team. This individual will consistently contribute to USCS’s key performance areas, including sales, customer satisfaction, cost controls, productivity, accuracy, safety, and sanitation, while maintaining a positive work environment. Focused on continuous improvement, this position assists in the oversight and/or contributes to the planning, development and implementation of all office procedures and activities required to meet customer and administrative support requirements, striving to exceed USCS’s facility and Company goals. Assist in meeting customer service requirements, in building good customer relationships, and ensuring that all requests are responded to in the highest professional manner. Provide administrative support to warehouse operations as needed, including but not limited to the timely and accurate processing of inbound/outbound activity, reports, order processing, completion of documentation, and written/verbal/electronic communication. Work with warehouse operations to monitor assigned inventory control functions, including product rotation and recall, customer and carrier claims, reporting, customer requests and record keeping. Assist in training of all new office employees. Work closely with Company information technology personnel to assist with the maximize utilization of all USCS office operating systems, making recommendations for improvement. Help ensure that all office sanitation, safety and security activities are consistently performed within the highest USCS, OSHA and other government compliance, and within industry standards. Work with the Department Supervisor to satisfy Company administrative requirements, including but not limited to reporting, sales proposals, accounts payable and receivable, and other general office functions. Develop good working relationships at all levels within the USCS team environment, leading and communicating as needed to maximize individual and team performance." That's responsibilities. **The Job Specifics**: "Location, Department and Work Hours: Reports To: CAS Supervisor Travel Amount: Job Type, EEO, and Job Code: Full-Time, Non-Exempt JOB CODE C2-20" We need to drop minor metadata like Job ID/requisition numbers. So we can keep location, department, work hours? Not given explicitly. It says "Location, Department and Work Hours:" but no values. So it's placeholder; we should not create a section with filler. So we can ignore that line. "Reports To: CAS Supervisor" is maybe metadata but could be included as a short paragraph under responsibilities? Might be considered minor metadata; but we could include as a short p. However instruction: "Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it." So we can fold "Reports To: CAS Supervisor" into a short p. Travel Amount not given. Job Type: Full-Time, Non-Exempt. That's maybe schedule? Actually schedule is about hours; we have Full-Time. Could be considered Schedule section. But we need to only include Schedule if posting actually states them. It states Full-Time, Non-Exempt. That's schedule info. So we can create a Schedule section with that. Pay section only if posting states pay; not present. Benefits section if posting states benefits; we have "What’s In It For You" with benefits. Thus we can have sections: - About the role (maybe from Who We Are) - Responsibilities (Job Details) - Requirements (Education, Experience, skills) - Skills (maybe separate but we can combine) - Benefits (What’s In It For You) - Schedule (Full-Time, Non-Exempt) We need to avoid duplicate content. Let's extract Requirements: "What We Are Looking For Education High School Diploma, GED or equivalent Experience 1 to 3 years preferred. Excellent communication skills, written and oral. PC, leadership and planning skills helpful. Experience in AS400, SAP, Word, Excel and PowerPoint preferred. Experience with warehouse paperwork preferred." Also "Other Abilities You Will Need to Have:" list: - The requirements described below are representative of those required to perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential duties. (maybe boilerplate) - May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities - Stand and walk for extended periods. - Use hands to handle objects, tools, or controls. - Attention to detail. - Effective communication, vision, and hearing are essential for safety and productivity. - Operate scanners, tablets, radios, phones, computers, and other essential warehouse equipment as required. - Overtime availability is essential due to demand. - Operate a registered motor vehicle if apart of daily tasks. - Engage in frequent personal interaction and communication. - Possess strong arithmetic and reading skills. - Follow verbal instructions, written instructions, and company policies. - Be a self-starter, able to work independently and coordinate with others. - Thrive in a fast-paced environment, managing stress and meeting productivity guidelines. Also "The Standard Details" includes more responsibilities but also some requirements: maintain professional demeanor, participate in meetings, take initiative to prevent non-conformities, identify/report issues, propose solutions, ensure solutions implemented, follow security procedures, participate in safety training. Those could be responsibilities. We need to avoid boilerplate like "Reasonable accommodations may be made..." maybe keep but it's generic; could be considered boilerplate but it's about accommodations; maybe keep as it's substantive? Might be okay. We need to avoid duplicated lines. Let's structure:

About the role

USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused team and would love to have you join our team.

Responsibilities

• Work closely with the CAS Lead/CAS Supervisor and local USCS management team.
• Contribute to key performance areas including sales, customer satisfaction, cost controls, productivity, accuracy, safety, and sanitation while maintaining a positive work environment.
• Assist in oversight and/or contribute to planning, development, and implementation of office procedures and activities to meet customer and administrative support goals.
• Meet customer service requirements, build good customer relationships, and ensure requests are responded to professionally.
• Provide administrative support to warehouse operations: timely and accurate processing of inbound/outbound activity, reports, order processing, documentation, and written/verbal/electronic communication.
• Monitor assigned inventory control functions: product rotation and recall, customer and carrier claims, reporting, customer requests, record keeping.
• Assist in training of all new office employees.
• Work with IT personnel to maximize utilization of office operating systems and recommend improvements.
• Ensure office sanitation, safety, and security activities are performed per USCS, OSHA, government compliance, and industry standards.
• Work with Department Supervisor to satisfy administrative requirements: reporting, sales proposals, accounts payable/receivable, and other general office functions.
• Develop good working relationships at all levels, leading and communicating to maximize individual and team performance.
• Maintain a professional demeanor in appearance and communications at all times.
• Participate in staff and/or customer meetings as required.
• Take initiative to prevent non-conformities related to product, process, and quality systems; identify and report issues; propose and implement solutions through appropriate channels.
• Follow posted security procedures at all times while in the building.
• Participate in safety and educational training programs.

Requirements

• High School Diploma, GED, or equivalent.
• 1 to 3 years of experience preferred.
• Excellent written and oral communication skills.
• PC, leadership, and planning skills helpful.
• Experience with AS400, SAP, Word, Excel, and PowerPoint preferred.
• Experience with warehouse paperwork preferred.
• Strong arithmetic and reading skills.
• Ability to follow verbal and written instructions and company policies.
• Self‑starter capable of working independently and coordinating with others.
• Ability to thrive in a fast‑paced environment, managing stress and meeting productivity guidelines.
• Physical requirements: stand and walk for extended periods; use hands to handle objects, tools, or controls; occasional standing, walking, lifting; operate scanners, tablets, radios, phones, computers, and other warehouse equipment as required.
• Effective communication, vision, and hearing essential for safety and productivity.
• Overtime availability essential due to demand.
• Ability to operate a registered motor vehicle if part of daily tasks.
• Engage in frequent personal interaction and communication.
• Attention to detail.

Benefits

• 401K and Educational Assistance after 1 year.
• Blue Cross Blue Shield available after 30 days of service, if elected.
• Company Life Insurance.
• A variety of additional benefits and perks