Customer Account Specialist

PLZ is committed to product stewardship and innovation, strong ethical standards, sustainable operations, and the development of our people. Whether at manufacturing facilities or corporate headquarters, PLZ prioritizes health and safety and offers support to create the career you want through engagement, equity, inclusion, and opportunity.

About the role

The Customer Account Specialist provides proactive customer service to both customers and sales representatives. This position requires adaptability to process changes, problem-solving, and multitasking.

Responsibilities

• Primary contact for customers and sales representatives regarding order acceptance, production dates, quantities, products, shipments, and pricing.
• Manage assigned accounts and build relationships through customer visits and dedicated calls.
• Assist in building strong customer relationships by working through internal systems to meet their needs and requirements.
• Develop and maintain customer profiles to document expectations and delivery commitments.
• Process item setup, substitutions, returns, credits, and assist with billing, shipping, and product inquiries.
• Work with plant schedulers to provide customers with agreeable and workable schedules; monitor schedules to ensure timely receipt of materials and approvals.
• Serve as the Voice of Customer, maintaining composure during complex exchanges and adapting to supply challenges.
• Participate in the customer onboarding process, highlighting critical components, concerns, and expectations.
• Communicate Volatile Organic Compound notifications and pricing updates.
• Demonstrate exceptional organizational skills and use independent decision-making to proactively solve customer problems.
• Maintain in-depth working knowledge of product uses and functions.
• Provide proactive and consultative customer service aligned with company strategy.
• Assist with special projects, including allocations, pricing increases, and reporting.
• Focus on order management and accurate customer master data.
• Drive customer adoption of the company portal.
• Process sales orders (EDI and manual), troubleshoot order discrepancies, and assist with pricing, order processing, and delivery issues.
• Ensure seamless and transparent execution from order acceptance through final product delivery.

Requirements

• Bachelor’s degree preferred or equivalent experience, preferably in a manufacturing environment.
• SAP experience desired.
• EDI experience a plus.
• SharePoint and Smartsheet experience preferred.
• Proficiency in Windows, Excel, Outlook, and other MS Office applications.

Pay

The base pay for this position ranges from $59,000/year in our lowest geographic market up to $65,000/year in our highest geographic market. Pay is based on several factors, including market location and may vary depending on job-related knowledge, skills, and experience. Other forms of compensation may be provided as part of a total compensation package.

Benefits

• Medical, dental, and vision benefits.
• Company-paid life and short-term disability insurance.
• Voluntary benefits, including additional life, disability, and hospital/accident insurance.
• 401k with company match.
• Paid time off.
• Bonus incentive programs (award depends on individual and organizational performance).