Customer Account Specialist

We need to output HTML fragment with sections for headings where there is real specific content. Use

for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must not repeat job title. No Job ID etc. Remove boilerplate like EEO, accommodation, immigration sponsorship, etc. Also remove duplicated lines, cookie/navigation/legal etc. Keep substantive info. We need to parse the posting. Content: - Intro: "Build a Career That Matters with One of the World’s Most Respected Employers! - - - - - - - - - - - - The opportunity Michelin is hiring! We have an immediate opening for a Customer Account Specialist responsible for handling the end-to-end operational relationship with our valued customers and partners. This includes forecasting, order and logistic execution, accounts receivable, and handling customer requests. Michelin’s purpose is to support everyone’s right to move freely to find their better way forward. Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need great candidates who can help us provide an excellent, meaningful customer experience. If respect for people, collaboration, and trust are some values you live by, you should consider joining us, the Worldwide leader in Tires. This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here. We are driven to be the employer of choice for people looking for a career with respect and purpose. If you enjoy solving problems, building relationships, and making a direct impact on customer success, we would like to hear from you. Come join our team!" Then sections: "Short-term Forecasting", "What will you do Capture customers short-term forecast requirementsPropose short-term sales forecasts, based on the analysis of customer elementsAlert the appropriate parties of major variations in requirements/forecasts." etc. Actually the posting includes bullet-like paragraphs but not bullet list. We need to turn list of duties into

• . The posting includes multiple responsibilities grouped under headings: Short-term Forecasting, Manage Order & Delivery, Manage The Advanced Stocks, Organize Transport, Handle Execution, Manage Request, Apply And Improve Work Methods. We need to extract each duty as list items. Also "What Will You Bring" includes qualifications: 4 year degree or equivalent experience, previous customer service, accounts receivable, supply chain, or logistics experience is a plus, excellent communication skills..., ability to discern varying priorities, effective problem-solving skills, analytical skills, willingness to work a hybrid, in-office schedule. Also "Ready to Shape the Future of Innovation?" includes description about Michelin's purpose, maybe not needed as separate section but could be part of About the role. "Why Michelin?" includes bullet points: Career Growth, Unique career paths..., Inclusive Culture, Innovation-Driven, Community Impact. Those are benefits? Could be Benefits section. We need to decide which sections to include: About the role (intro), Responsibilities (list of duties), Requirements (education/experience), Qualifications (maybe same as Requirements?), Skills (communication, problem solving, analytical), Benefits (Career Growth, Inclusive Culture, Innovation-Driven, Community Impact), Pay (not mentioned), Schedule (hybrid in-office schedule mentioned under What Will You Bring). So we can include Schedule section with that detail. Pay not mentioned, so omit. We must not create sections with placeholder text. So only include sections where we have real content. Thus:

  About the role

  ... intro paragraph(s) ...

  Responsibilities

  • ... each duty ...
  ...

  Requirements

  • 4 year degree or equivalent experience
  • Previous customer service, accounts receivable, supply chain, or logistics experience is a plus

  Skills

  • Excellent communication skills (written, verbal, presentation) with a consistent track record of relationship building with customers and internal business partners with a servant leadership mentality
  • Ability to discern varying customer and internal partner priorities and make quick, good decisions
  • Effective problem-solving skills to analyze, find the root cause, and implement solutions to eliminate/reduce the risk of the problem occurring again
  • Analytical skills to objectively examine data, recognize patterns, and make connections between seemingly unrelated ideas or concepts

  Benefits

  • Career Growth: Personalized development plans, mentorship, and cross-functional opportunities. Unique career paths and opportunities for advancement.
  • Inclusive Culture: Thrive in a diverse, supportive environment where your competencies, contributions and behaviors are recognized. Option to join one of our Connected Communities.
  • Innovation-Driven: Work on projects that matter—from sustainable materials to digital transformation.
  • Community Impact: Be part of a company that does what's right. We use sustainable business practices while balancing the needs of our customers and communities.

  Schedule

  Willingness to work a hybrid, in-office schedule

  We should not include Pay. Check for any duplicated content: Ensure we didn't repeat. We need to preserve all substantive information; we omitted some like Michelin's purpose statement, location details (Greenville SC, perks). Those are substantive and should be included maybe in About the role. Let's incorporate location and perks into About the role paragraph. Also we omitted Michelin's purpose statement: "Michelin’s purpose is to support everyone’s right to move freely to find their better way forward." That's substantive. Include in About the role. Also "We need great candidates who can help us provide an excellent, meaningful customer experience." etc. Also "If respect for people, collaboration, and trust are some values you live by, you should consider joining us, the Worldwide leader in Tires." Also "This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here." Also "We are driven to be the employer of choice for people looking for a career with respect and purpose. If you enjoy solving problems, building relationships, and making a direct impact on customer success, we would like to hear from you. Come join our team!" Thus About the role paragraph can be a combination. We also have "Short-term Forecasting What will you do Capture customers short-term forecast requirementsPropose short-term sales forecasts, based on the analysis of customer elementsAlert the appropriate parties of major variations in requirements/forecasts." This is a duty; we need to split into list items. Let's extract each duty clearly: From the posting: Short-term Forecasting - Capture customers short-term forecast requirements - Propose short-term sales forecasts, based on the analysis of customer elements - Alert the appropriate parties of major variations in requirements/forecasts. Manage Order & Delivery - Capture, records and commits customer orders according to customer needs, agreement and defined service level - Propose product alternatives should a phase-out or shortage occur - Coordinate and optimize the deliveries based on customer/partner requirements Manage The Advanced Stocks - Have the quantities required delivered in the shipping facility to ensure supply is delivered timely for the client - Detect stock variance and implement corrective actions Organize Transport - Handle journey tracking and prepare relevant documentation, including necessary documents for the invoicing and customs operations to proceed in an accurate manner Monitor Execution - Handle customer orders portfolio and monitor execution; inform and follow up with customers - Liaise with appropriate partners to ensure timely deliveries and commitment to service - Proactively alert customer in case of any event, delay or failure regarding the service commitment and engage in the search for a solution to the customer - Manually plan the non-automated orders/loads issued, in accordance with customer commitments - Apply corrective actions in the relevant applications Manage Request - Capture all customer’s requests & claims (physical, value, quality) - Analyze and provide issue resolution or appropriate answer, including Handling non –invoicing alerts or invoicing rejections - Reconcile customer disputes associated with claims and past due reconciliation - Contact, follow up and keep a tight loop with customer - Perform root cause analysis and implement corrective actions to eliminate reoccurrences. - Share recurring problems with the relevant internal partner(s) to find solutions Apply And Improve Work Methods - Apply standards and procedures set by the entity - Contribute to continuous improvement to enhance work methods and customer experience We'll turn each bullet into
• . Now ensure we didn't miss any: The "What Will You Bring" also includes "Willingness to work a hybrid, in-office schedule" which we placed in Schedule. Now check for any other substantive content like "Michelin is building a world-leading manufacturer of life-changing composites and experiences..." That's more about company; could be part of About the role or maybe not needed. It's substantive but we could include in About the role as extra sentence. However we must avoid too much fluff but it's okay. We'll include a sentence: "Michelin is building a world-leading manufacturer of life-changing composites and experiences..." etc. But we must not include boilerplate like EEO, accommodation, immigration sponsorship, etc. We removed those. Now produce HTML fragment. We must not include markdown code fences. Just raw HTML. Let's craft:

  About the role

  Michelin is hiring for an immediate opening as a Customer Account Specialist responsible for handling the end-to-end operational relationship with valued customers and partners, including forecasting, order and logistic execution, accounts receivable, and handling customer requests. Michelin’s purpose is to support everyone’s right to move freely to find their better way forward. Respect for customers is at the heart of what we do to provide a quality of service that matches our reputation for delivering the highest quality products. We need great candidates who can help us provide an excellent, meaningful customer experience. If respect for people, collaboration, and trust are some values you live by, you should consider joining us, the Worldwide leader in Tires. Michelin is building a world-leading manufacturer of life-changing composites and experiences, pioneering engineered materials for more than 130 years to make decisive contributions to human progress and a more sustainable world. This position is based at our headquarters in Greenville, SC, conveniently located within driving distance to east coast beaches, the Blue Ridge Mountains and large cities like Atlanta and Charlotte. The mild climate, charming downtown, and impressive culinary scene are just a few of the perks of living here. We are driven to be the employer of choice for people looking for a career with respect and purpose. If you enjoy solving problems, building relationships, and making a direct impact on customer success, we would like to hear from you. Come join our team!

  Responsibilities

  • Capture customers short-term forecast requirements
  • Propose short-term sales forecasts, based on the analysis of customer elements
  • Alert the appropriate parties of major variations in requirements/forecasts
  • Capture, record and commit customer orders according to customer needs, agreement and defined service level
  • Propose product alternatives should a phase-out or shortage occur
  • Coordinate and optimize the deliveries based on customer/partner requirements
  • Have the quantities required delivered in the shipping facility to ensure supply is delivered timely for the client
  • Detect stock variance and implement corrective actions
  • Handle journey tracking and prepare relevant documentation, including necessary documents for the invoicing and customs operations to proceed in an accurate manner
  • Handle customer orders portfolio and monitor execution; inform and follow up with customers
  • Liaise with appropriate partners to ensure timely deliveries