Customer Account Specialist

Menasha Packaging · Neenah, WI · 2 days ago

OTHRFull-time

About the Role

Independently owns assigned customer portfolios and customer commitments, serving as the primary point of contact for customer requirements, order execution, and issue resolution. Applies knowledge of customer account management processes and the end-to-end order fulfillment process to balance customer expectations with operational capabilities. Coordinates activities across internal business functions, proactively identifies risks, resolves routine issues independently, and drives execution of customer commitments to support customer satisfaction and business objectives.

Responsibilities

Independently owns assigned customer portfolios and customer commitments, serving as the primary point of accountability for customer execution, issue resolution, and fulfillment of customer requirements.
Serves as the primary point of contact for customer requirements, inquiries, account activity, and service-related communications, coordinating activities across multiple customer and internal stakeholder groups.
Makes independent decisions regarding customer account execution, order management activities, and routine issue resolution while balancing customer expectations with operational capabilities.
Processes customer orders and maintains accurate customer, account, and system information.
Coordinates customer commitments through effective communication and collaboration with Operations, Planning, Supply Chain, Sales, Finance, and other internal partners.
Monitors customer commitments, proactively identifies service, inventory, operational, and customer risks, and coordinates actions to mitigate impacts to customer requirements and business objectives.
Independently resolves routine customer, operational, inventory, invoice, and order-related issues.
Communicates order status, delivery updates, inventory concerns, and issue resolution activities with customers and internal stakeholders.
Supports pricing requests, customer documentation requirements, and account maintenance activities.
Monitors inventory and collaborates with internal teams to support customer fulfillment requirements and inventory management objectives.
Maintains customer and order data to ensure accuracy, completeness, and data integrity.
Prepares and reviews required reports and business information.
Participates in continuous improvement initiatives that improve customer experience, service performance, and operational effectiveness.
Owns fulfillment of customer requirements through proactive communication, effective cross-functional coordination, issue resolution, and management of customer account activities.

Qualifications

High school diploma or equivalent required; Associate’s degree preferred.
2-5 years of customer service, customer account management, supply chain, order management, or related experience required.
Prior display, graphic, packaging, manufacturing, or related industry experience preferred.
Experience with ERP systems, customer management systems, Microsoft Excel, SharePoint, and other business applications preferred.

Skills

Strong customer relationship management and customer service skills.
Knowledge of customer account management, order fulfillment, inventory management, and customer support processes.
Ability to independently manage customer portfolios, customer commitments, priorities, and issue resolution activities.
Ability to build positive relationships with customers and internal business partners.
Strong attention to detail and commitment to data accuracy, data integrity, and process compliance.
Ability to effectively utilize ERP systems, customer management systems, reporting tools, Microsoft Excel, SharePoint, and other business applications.
Ability to independently prioritize work, make sound business decisions, and manage customer commitments in a fast-paced environment.
Ability to understand and apply end-to-end business process knowledge to support customer requirements.
Ability to analyze information, identify risks, and independently resolve routine customer and operational issues.
Ability to balance customer requirements with operational capabilities while supporting business objectives.
Ability to coordinate activities across Operations, Planning, Supply Chain, Finance, Sales, and other business functions.
Strong organizational, prioritization, and time-management skills.
Ability to manage multiple priorities in a fast-paced environment.
Understanding of how customer commitments, inventory, service levels, and operational execution impact customer satisfaction and business performance.
Ability to work independently while contributing effectively within a team environment.

About Us

Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies. Our employees make the difference, proving that great ideas, collaboration, and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you’re going to want to be here. Join us and become part of the power behind possible.