Customer Account Specialist

As the Customer Account Specialist, you will be responsible for managing the order to invoice process for customers including timely delivery, meeting customer requirements, and accurate invoicing. You will work closely with the sales and supply chain departments to fully satisfy customer expectations. In this role, you are responsible for providing high-quality customer service while always representing the company in a positive and professional manner. We are currently seeking qualified candidates for this position. Please note that, at this time, we are only considering applications from local candidates. Relocation assistance is not available for this role. Candidates must reside within a commutable distance to St. Louis, Missouri to be eligible for consideration. Thank you for your understanding, and we look forward to reviewing applications from talented individuals in our local area. I’m interested! What will I get to do in this position? Resolve all non-technical inquiries including tracing shipments, providing prices, and product availability dates.Work on orders received via Electric Data Interchange (EDI), and enter orders received via email or portal into our enterprise resource planning software (ERP) SAPResolve services issues by gathering and analyzing facts and coordinating ICL efforts to meet customer’s needsFacilitate Customer Feedback ReportsCommunicate Material Safety Data Sheets, Tech Sheets, Certifications of Analysis, and any other required documentation to customersProvide sales support to assigned Sales Account Managers, including issue resolution, pricing maintenance and other customer needsCoordinate with shipping locations, production planter, transportation, and credit to ensure seamless order transactionsSupport order management through customer’s portalsResolve payment discrepancies, detentions and support invoice collectionsTeam project work for process improvementCall customers to engage on forecast requirements What skills and experience do I need to be successful in this role? 3+ years of order management experience in a manufacturing environmentHigh School diploma or equivalentTime management skills with the ability to make timely efficient decisions while staying organizedProven oral and written communication proficienciesStrong analytical and problem-solving skillsPositive attitude with a strong attention to detailAble to take ownership of issue resolution and willing to go above and beyond to provide high-quality serviceStrong interpersonal skills with the ability to work well both independently as well as collaborate with othersExperience with SAP What will set me apart?• Salesforce Experience• Bilingual in both English and Spanish• Microsoft Word and Excel Skills ICL will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 (including those with OPT or CPT), H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Compensation at ICL: If you are hired at ICL, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. We also offer a generous benefits package (more information on benefits listed below). Salary Range: $50,000 - $55,000 Annual Bonus Target: 3%, subject to plan provisions. We've Got You Covered:ICL is committed to offering you a comprehensive set of benefits to empower you and your family physically, mentally, emotionally, and financially. The benefits we offer to our diverse and inclusive workforce include:Competitive base pay and performance bonusMedical, dental, vision, and life benefits that start quickly – the first of the month after hire. Wellness Incentive Program to lower your health insurance costInclusive benefits for growing families, covering fertility, adoption, and parental leaveGenerous Leave and FMLA policiesTax-advantaged health savings and spending accounts (when applicable)Prescription program that provides most generic maintenance medications at no cost (including Insulin products)401k eligibility from day one of employment with a generous company matching contribution. 100% vested after one year of serviceCrisis assistance available to support employees during unforeseen circumstancesEmployee Assistance Program that includes comprehensive mental health support for you and your household family membersStudent Loan AssistanceBusiness travel reward points are eligible for personal usePaid time off to support volunteering and Employee Resource Group’s (ERG) participationFree membership to a program that offers various discounts for travel, entertainment, groceries, and much more Who is ICL?ICL Group Ltd. is a global leader in agriculture, food and industrial solutions, utilizing its unique mineral resources and extensive expertise to address key sustainability challenges related to food security and access to essential minerals. ICL is focused on driving long-term growth through its specialty agriculture and food businesses, while strategically managing its bromine, potash and phosphate mineral resources. ICL’s global professional workforce is dedicated to expanding its growth engines and efficiently operating – both structurally and economically – while maintaining and optimizing its core operations. The company’s operations are organized under four segments: Industrial Products, Potash, Phosphate Solutions and Growing Solutions. ICL shares are dual listed on the New York Stock Exchange and the Tel Aviv Stock Exchange (NYSE and TASE: ICL). The company employs more than 12,000 people worldwide, and its 2025 revenues totaled approximately $7 billion. For more information, visit the company's website at www.icl-group.com. EEO-USAEqual Opportunity Employer/Veterans/Disabilities