Customer Account Specialist

Who We Are:Founded in 1989, Automated Media, Inc. (AMI) is an innovative, award-winning information technology firm, based in Michigan and serving customers around the globe. AMI creates ingenious technology solutions and develops and manages successful systems for Ford, Chrysler, GM, and other customers. These include Ford’s Around the Wheel and Blue Diamond programs, as well as other technology and project management programs, consulting, billing, and systems solutions. Pay Range:Starting at $17.00-$19.00 Customer Account SpecialistJob Description:The Customer Account Specialist (CAS) will play a pivotal role in enhancing the employee experience with our dealership partners. The CAS team acts as an automotive industry Help Desk with the primary focus on accepting inbound and conducting outbound calls with car dealerships, distribution centers, and automotive field managers. This person will support dealerships in troubleshooting any confusion and delivering an exceptional customer experience.Responsibilities:Welcome inbound calls from dealership employees and distribution center associates, commonly relating to invoicing claims, billing, and questions on employee incentivesMaintaining service requests and ensuring proper follow-up proceduresInitiate outbound calls related to project workQualifications:Bachelor’s degree or prior call center experience (inbound and outbound)Understanding of dealership operations, particularly relating to the service laneStrong organizational and time management skillsExcellent customer service, communication, and interpersonal skillsAbility to work independently and as part of a teamProficiency in Microsoft Office Suite Note: This job outline is intended to provide a general overview of the responsibilities and qualifications for the Customer Account Specialist position. Specific duties and requirements may evolve as the role develops based on business needs.