Customer Account Specialist
American Packaging Corporation · Columbus, WI · 1 mo ago
OTHRFull-time
We need to output HTML fragment with sections: About the role? The description includes a paragraph at start: "Description At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for..." That's about the role/company. Could be "About the role". Then "Responsibilities" from essential duties. Then "Requirements" from qualifications. Also maybe "Benefits" from first paragraph: "competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs". Also "Pay" not specified, so we should not include Pay section. "Schedule" not specified. So include Benefits.
We must not repeat job title as heading. Job title is "Customer Account Specialist". Not include as heading.
We need to include location? Could be folded into a short p. The location "LOCATION: Columbus, WI". Could be a short p.
We need to preserve all substantive info, no boilerplate. Remove EEO etc. Also remove application instructions (contact HR). Also remove duplicated lines.
We need to use for section headings. Use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We need to decide sections: About the role (intro paragraph), Responsibilities (essential duties), Requirements (qualifications), Benefits (competitive salaries etc). Possibly also "Location" as a short p maybe under About? Could be separate section "Location" but not in allowed headings list? The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use About the role, Responsibilities, Requirements, Benefits. Qualifications is similar to Requirements; we can choose either. Use Requirements.
We need to ensure we don't create sections with filler. Benefits: we have "competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs". That's specific enough.
Now extract duties list: many sentences. We'll turn each duty into
- . Must preserve all substantive info. We'll list them as bullet points.
Let's extract duties from "ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned." Then list:
- Participate in training, embrace concepts of and actively practice the SPOT Safety Program fundamentals to aid American Packaging Corporation’s efforts to achieve a zero-accident rate.
- Verify purchase order information with customers.
- Request customer numbers and specification sheets from the appropriate departments as needed.
- Data entry of information into the AS400/Radius order entry programs (create item numbers, etc.)
- Identify and collect all information required for creating orders.
- Authorize and provide information for invoicing all graphics related preparation, plate, and cylinder costs.
- Follow Up with scheduling until acknowledged have ready date is acquired.
- Distribute order to appropriate departments and send out order acknowledgment to customer.
- Processing all changes to orders when required.
- Create shipping releases in AS400/Radius program, make any needed changes, and track open shipments.
- Track open releases, verify finished goods availability, and notify customer of any quantity deviation.
- Generate account specific reports including but not limited to inventory of finished goods, raw materials, order status as needed.
- If applicable, maintain Vendor Managed Inventory programs through weekly reporting to customer. Some programs also require that the customer account specialist place the orders for the customers under specific guidelines set by them.
- Investigate all customer related inquires.
- Expedite information to customer, sales representative, and/or manufacturing including, but not limited to the processing of price quotations, samples, brochures, or any other pertinent information necessary in obtaining or maintaining new business.
- Monitor aged inventory and communicate procedures to customers, and APC Sales team to ensure timely pre-billing and/or shipping of aged inventory.
- Professionally and effectively respond to any and all customer complaints through following procedures: I. Retrieve required and appropriate information from customer or sales.II. Complete and distribute complaint form to appropriate departments, provide photos to APC’s Quality department, and request samples from the customer. III. Follow up until appropriate disposition of complaint is provided.IV. Provide corrective action to customer, ensuring satisfactory resolution.
- Investigate and provide the necessary information to both external and internal customers as may be requested or deemed necessary, which may not be specifically outlined above.
- Attend and participate in all scheduled meetings (Continuous Quality Improvement, safety, special projects, departmental, etc.).
- Comply with all company policies and procedures.
- Business travel (infrequent) may be required.
- Other duties as assigned.
- Roto/FPL Specific duties: Provide graphics department with order information for artwork processing – entering design validation requirements – some customers may have more complexity/requirements due to how frequently they change and the volume
- Generate final order from AS400/Radius with all required information for sign off by appropriate departments.
- Complete and supply all necessary components included in Final Order Job Jacket(s).
We need to keep them as list items. Some are long sentences; okay.
Now Requirements section: from "QUALIFICATION REQUIREMENTS". We'll list bullet points.
Extract:
- Advance degree from accredited college or university, three years related experience and/or training. Will consider an equivalent combination of education and experience.
- Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
- Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Physical Demands: While performing the duties of this job, the employee is frequently required to sit, and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, stand, walk, stoop, kneel, crouch or crawl and climb or balance. The employee is regularly required to hear. The employee must occasionally lift and/or move up to 30 pounds. Any lifting over 30 pounds would require assistance. Specific vision abilities required by this job include close vision, distance vision and the ability to adjust focus.
- Work Environment: The noise level in the work environment is usually moderate.
We could also include "Reasonable accommodations may be made..." but that's boilerplate? It's part of requirements but maybe considered boilerplate. The instruction says remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate. Reasonable accommodations is not exactly that; it's part of ADA. Might be okay to keep but could be considered boilerplate. Safer to keep? The instruction: "Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions." Reasonable accommodations is not those categories. Might keep. But we can keep a brief note.
We'll include as bullet under Requirements maybe.
Now Benefits: from first paragraph: "competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs". Also maybe "nurture our employees while advancing and promoting diversity and inclusion." That's more about culture. Could be included in About the role.
We'll create Benefits ul with those items.
Now About the role: combine the introductory paragraph: "At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future."
We can keep that as
.
Location: we can add a short p: "Location: Columbus, WI". Not a heading.
Now produce HTML fragment.
We must not include or . Just the fragment.
Let's craft:
About the role
At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.
Location: Columbus, WI
Responsibilities
- Participate in training, embrace concepts of and actively practice the SPOT Safety Program fundamentals to aid American Packaging Corporation’s efforts to achieve a zero-accident rate.
- Verify purchase order information with customers.
- Request customer numbers and specification sheets from the appropriate departments as needed.
- Data entry of information into the AS400/Radius order entry programs (create item numbers, etc.)
- Identify and collect all information required for creating orders.
- Authorize and provide information for invoicing all graphics related preparation, plate, and cylinder costs.
- Follow up with scheduling until acknowledged ready date is acquired.
- Distribute order to appropriate departments and send out order acknowledgment to customer.
- Process all changes to orders when required.
- Create shipping releases in AS400/Radius program, make any needed changes, and track open shipments.
- Track open releases, verify finished goods availability, and notify customer of any quantity deviation.
- Generate account specific reports including but not limited to inventory of finished goods, raw materials, order status as needed.
- If applicable, maintain Vendor Managed Inventory programs through weekly reporting to customer. Some programs also require that the customer account specialist place the orders for the customers under specific guidelines set by them.
- Investigate all customer related inquiries.
- Expedite information to customer, sales representative, and/or manufacturing including, but not limited to the processing of price quotations, samples, brochures, or any other pertinent information necessary in obtaining or maintaining new business.
- Monitor aged inventory and communicate procedures to customers, and APC Sales team to ensure timely pre-billing and/or shipping of aged inventory.
- Professionally and effectively respond to any and all customer complaints through following procedures: I. Retrieve required and appropriate information from customer or sales. II. Complete and distribute complaint form to appropriate departments, provide photos to APC’s Quality department, and request samples from the customer. III. Follow up until appropriate disposition of complaint is provided. IV. Provide corrective action to customer, ensuring satisfactory resolution.
- Investigate and provide the necessary information to both external and internal customers as may be requested or deemed necessary, which may not be specifically outlined above.
- Attend and participate in all scheduled meetings (Continuous Quality Improvement, safety, special projects, departmental, etc.).
- Comply with all company policies and procedures.
- Business travel (infrequent) may be required.
- Other duties as assigned.
- Roto/F
for prose. We need to decide sections: About the role (intro paragraph), Responsibilities (essential duties), Requirements (qualifications), Benefits (competitive salaries etc). Possibly also "Location" as a short p maybe under About? Could be separate section "Location" but not in allowed headings list? The allowed headings list includes About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can use About the role, Responsibilities, Requirements, Benefits. Qualifications is similar to Requirements; we can choose either. Use Requirements. We need to ensure we don't create sections with filler. Benefits: we have "competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs". That's specific enough. Now extract duties list: many sentences. We'll turn each duty into
. Location: we can add a short p: "Location: Columbus, WI". Not a heading. Now produce HTML fragment. We must not include or . Just the fragment. Let's craft:
About the role
At American Packaging Corporation (APC), you’ll find the packaging career you’ve been looking for. With competitive salaries, excellent benefits, 401(k) plans and tuition reimbursement programs, we nurture our employees while advancing and promoting diversity and inclusion. As the leading flexible packaging converter in North America for over a century, APC’s longstanding success is fueled from the inside out. We’re constantly seeking to improve our internal operations and were named a “Best of the Best” in the Best workplaces in the America’s awards for 12 years in a row. It’s how and why we engage the best and brightest talent to continue propelling our shared success into the future.
Location: Columbus, WI
Responsibilities
- Participate in training, embrace concepts of and actively practice the SPOT Safety Program fundamentals to aid American Packaging Corporation’s efforts to achieve a zero-accident rate.
- Verify purchase order information with customers.
- Request customer numbers and specification sheets from the appropriate departments as needed.
- Data entry of information into the AS400/Radius order entry programs (create item numbers, etc.)
- Identify and collect all information required for creating orders.
- Authorize and provide information for invoicing all graphics related preparation, plate, and cylinder costs.
- Follow up with scheduling until acknowledged ready date is acquired.
- Distribute order to appropriate departments and send out order acknowledgment to customer.
- Process all changes to orders when required.
- Create shipping releases in AS400/Radius program, make any needed changes, and track open shipments.
- Track open releases, verify finished goods availability, and notify customer of any quantity deviation.
- Generate account specific reports including but not limited to inventory of finished goods, raw materials, order status as needed.
- If applicable, maintain Vendor Managed Inventory programs through weekly reporting to customer. Some programs also require that the customer account specialist place the orders for the customers under specific guidelines set by them.
- Investigate all customer related inquiries.
- Expedite information to customer, sales representative, and/or manufacturing including, but not limited to the processing of price quotations, samples, brochures, or any other pertinent information necessary in obtaining or maintaining new business.
- Monitor aged inventory and communicate procedures to customers, and APC Sales team to ensure timely pre-billing and/or shipping of aged inventory.
- Professionally and effectively respond to any and all customer complaints through following procedures: I. Retrieve required and appropriate information from customer or sales. II. Complete and distribute complaint form to appropriate departments, provide photos to APC’s Quality department, and request samples from the customer. III. Follow up until appropriate disposition of complaint is provided. IV. Provide corrective action to customer, ensuring satisfactory resolution.
- Investigate and provide the necessary information to both external and internal customers as may be requested or deemed necessary, which may not be specifically outlined above.
- Attend and participate in all scheduled meetings (Continuous Quality Improvement, safety, special projects, departmental, etc.).
- Comply with all company policies and procedures.
- Business travel (infrequent) may be required.
- Other duties as assigned.
- Roto/F