Customer Account Specialist

About the role

This position provides daily support for customer accounts to ensure the effective execution of customer needs. The role requires partnerships with multiple functional areas within Amcor to achieve customer requirements at a professional level. It actively collaborates with internal teams to build and maintain strong relationships with assigned accounts, driving business growth.

Responsibilities

• Able to perform all activities at Customer Experience Specialist I level
• Manage top-tier level accounts
• Proactively engage customers to better understand account needs and challenges
• Participate with departmental and cross-functional teams and projects
• Perform other related duties as assigned
• Make fact-based decisions and understand their impact on customers and the business
• Demonstrate professional verbal and written skills in a fast-paced environment
• Perform independently with minimal supervision
• Multi-task, prioritize, and manage time effectively
• Use all required databases, programs, portals, and operating systems necessary for internal and external support

Qualifications

• College degree or equivalent work experience (approximately 2+ years)

Our Expectations

We expect our people to be guided by the Amcor Way and demonstrate our values every day to enable the business to win. We are winning when:

• Our people are engaged and developing as part of a high-performing Amcor team
• Our customers grow and prosper from Amcor’s quality, service, and innovation
• Our investors benefit from Amcor’s consistent growth and superior returns
• The environment is better off because of Amcor’s leadership and products

Pay

The starting salary for this position is expected to be between $55,600 to $69,500. Base pay may vary within the full salary range of $55,600 to $83,400 depending on job-related knowledge, skills, and experience. A geographic differential may be applied based on work location. The position may also be eligible for Amcor’s Management Incentive Plan or Sales Incentive Plan, which is an annual bonus program based on business and individual performance.

Benefits

• Medical, dental, and vision plans
• Flexible time off, starting at 80 hours paid time per year for full-time salaried employees
• Company-paid holidays starting at 8 days per year (may vary by location)
• Wellbeing program and Employee Assistance Program
• Health Savings Account/Flexible Spending Account
• Life insurance, AD&D, short-term and long-term disability, and voluntary benefits
• Paid Parental Leave
• Retirement Savings Plan with company match
• Tuition Reimbursement (dependent upon approval)
• Discretionary annual bonus program (initial eligibility dependent upon hire date)