Customer Account Representative (F/M/X)

About the role

Solvay is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come. Our Customer Service Representative will join the Order-to-Cash (OtC) team, focusing on being the primary point of contact for our customers. This role is crucial for ensuring seamless interactions and efficient order management, collaborating closely with sales, logistics, and other departments. As a Customer Service Representative, you will work on managing customer inquiries, processing and monitoring orders, and resolving various customer issues. You will support smooth customer interactions and contribute to a positive customer experience. You will get the opportunity to contribute to customer satisfaction and loyalty and have a positive impact on our reputation and business efficiency.

Responsibilities

• Serve as the primary contact for customer inquiries and promptly resolve issues, ensuring accurate information and a professional, empathetic experience.
• Order processing in cooperation with Account Managers, production sites and the Logistics Department.
• Tactical coordination with production plants and demand planners to efficiently deliver to customers.
• Collaborating with internal teams (Sales, Logistics, etc.) to ensure comprehensive customer support and problem resolution.
• Monitoring of deliveries and payment behavior in coordination with the Credit team and settlement of the billing process.
• Identifying opportunities for process improvements to enhance the overall customer experience.

Requirements

• Relevant education degree or equivalent qualification in Supply Chain, International Business, Communications, or a related field.
• Minimum of 3 years of experience in direct customer service, supply chain, or operations.

Skills

• Customer Relationship Management skills.
• Order-to-Cash process understanding.
• CRM software experience (e.g., Salesforce, SAP CRM) preferred.
• Customer-centric mindset and team player.
• Empathy and resilience.
• Analytical and problem-solving capability.

Benefits

• Solvay Cares program: minimum of 16 weeks of parenting leave for all employees and package with healthcare, disability and life insurance coverage.
• Prioritization of well‑being: Solvay Solidarity Fund to support employees through hardship, work‑life balance promotion, flexible approach to work part‑time or hybrid work arrangements (depending on the type of job), employee assistance program with access to physical and psychological support.
• Professional development: prioritization of internal talents for career progression, access to a training platform, opportunities to join Employee Resource Groups (ERG) for experience sharing and mentorship and free language courses in 24 languages.

Pay

The base pay expected for this role is: $63,000‑$72,000 yearly. Your salary may ultimately be higher or lower based on your skills and experience. Additionally, we provide a competitive total rewards package that includes a bonus and/or other incentives.

Schedule

We offer a permanent contract based on a hybrid working mode.