Customer Account Representative

Put your customer service experience to work in a role where problem-solving matters as much as answering the phone. Join a major energy utility serving more than 7 million customers across multiple states, helping customers navigate billing questions, account concerns, service inquiries, and issues that require thoughtful follow-through. This is a strong opportunity for someone with experience in customer care, account support, billing, claims, disputes, scheduling, healthcare, financial services, or other high-volume service environments who enjoys investigating problems and seeing them through to resolution. The Customer Account Representative will provide direct support to customers through inbound and/or outbound interactions, serving as a resource for account, billing, product, and service questions. This role will identify the underlying customer need, research account information, explain available solutions, document interactions accurately, and coordinate follow-up when an issue cannot be resolved during the initial contact. Responsibilities Respond to customer inquiries regarding accounts, billing, products, and services.Investigate customer concerns and determine appropriate solutions based on account information and established procedures.Resolve billing, account, payment, and service-related issues accurately and efficiently.Handle customer complaints and escalated concerns while working toward appropriate resolution.Communicate with customers through inbound and outbound phone interactions and other supported channels.Research account history and supporting information to identify the cause of customer issues.Explain account details, policies, processes, and next steps clearly to customers.Document customer interactions, account updates, resolutions, and required follow-up accurately.Perform detailed data entry and maintain complete customer records.Coordinate follow-up on unresolved issues and confirm appropriate resolution.Navigate multiple systems and information sources while actively assisting customers.Support service and documentation standards within a high-volume customer environment. Qualifications 2–4+ years of customer service experience required.Experience resolving billing, account, payment, claims, dispute, or comparable customer issues.Experience documenting customer interactions and performing accurate data entry.Experience working in a call center, customer care, account services, healthcare, insurance, financial services, scheduling, or similar customer-facing environment.Experience using CRM, billing, account management, or ticketing systems preferred.Microsoft Word and PowerPoint experience preferred.Demonstrated professional verbal and written communication skills.Experience managing customer issues that require research, resolution, and follow-up.