Customer Account Representative

About Us

Avalonvi specializes in strategic, real-world marketing solutions that help brands connect with people where it matters most — face to face, in physical spaces, and through impactful brand experiences. From brand positioning to on-the-ground campaigns, we bring ideas to life beyond screens.

Responsibilities

• Assist customers with questions regarding products and services.
• Build and maintain positive customer relationships.
• Provide timely and professional customer assistance.
• Identify customer needs and recommend appropriate solutions.
• Support customer follow-ups and account-related activities.
• Assist with customer satisfaction initiatives.
• Collaborate with team members to meet service objectives.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

Requirements

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Customer-focused and professional attitude.
• Excellent organizational and multitasking abilities.
• Strong problem-solving skills.
• Reliable, adaptable, and detail-oriented.
• Ability to work independently and as part of a team.
• Previous customer service or account support experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer account experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching