Customer Account Partner

About the role

Primary Purpose: The Customer Account Partner (CAP) at Univar Solutions is responsible for the success of our customers. As the voice of the customer, you will act both as an advocate for our products and services, and as a champion for our customers. Your job is to ensure that our customers have the best possible customer experience while building and maintaining long lasting relationships. We take customer service seriously and this position is integral to the organization’s success. This is the perfect role for someone looking to expand their knowledge in chemical distribution and continue to grow and learn within the organization. A successful CAP will make important decisions on behalf of the company in alignment with our financial objectives and customer satisfaction standards. All activities are to be handled in accordance with the company's goals of safety, compliance, and code of conduct.

Univar Solutions is a leading, global distributor of chemicals and ingredients essential to the safety, health, and wellbeing of our daily lives from life-saving medicines and vitamins to hand sanitizers and industrial materials used for cleaning, construction, and more. Our global team of more than 9,500 employees support our vision to redefine distribution and be the most valued chemical and ingredient distributor on the planet!

Univar Solutions supports sustainable solutions for the world around us so that we can do our part to help keep our communities healthy, fed, clean, and safe!

Responsibilities

• Take proactive ownership of customer issues & complaints, trouble shoot problems, and see them through to resolution.
• Assist customers in achieving strong value from Univar Solutions by efficiently and proactively handling all orders in a timely manner (beginning to end).
• Must handle department requirements and standards on order entry and accuracy.
• Build and maintain strong professional relationships with customers and internal partners.
• Work cross functionally with all teams, raise unresolved issues to the appropriate internal teams.
• Document knowledge, order status, order issues, customer complexities, issue resolution, customer and internal contact as required.
• Improve policy, procedures, and technology to enable the end-to-end process, relationships, and value more efficiently.
• Be a partner to your Field Sellers assisting in driving deep customer relationships, upselling, using data and analyst that anticipate customer’s needs and buying trends.
• Maintain ongoing high Net Promoter Scores.

Requirements

• Bachelor’s Degree preferred; High School degree required
• Minimum 3 years customer service experience with a dedicated customer portfolio
• SAP and Salesforce experience a plus
• Proficient in MS Word, Excel, Outlook
• Meticulous attention to detail
• Ability to prioritize and handle a sophisticated workload and projects in a fast paced environment
• Shown success in problem solving with cross-functional teams and various departments
• Highly adaptable, self-motivated with a desire for continuous learning and improvement

Schedule

Hybrid schedule in Waxahachie, TX.

Benefits

Univar Solutions offers a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support employees’ physical, emotional, and financial wellbeing.

Pay

Market aligned pay and incentives are provided.