Customer Account Manager for a Daycare Staffing Company

Who We Are

At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.

Your Mission

• Working 50 hours per week
• Responding to inbound worker messages, providing answers and taking appropriate follow-up actions
• Handling inbound center calls and messages, ensuring stakeholders receive timely and accurate support
• S supporting centers and workers with shift logistics, payments, schedules, handling feedback and issuing escalations
• Coordinating transport (Uber) for workers, ensuring they arrive at their shift on time
• Assisting with admin/support tasks as required

Tech Checklist – Gotta Have It!

• Strong written and verbal communication skills in English, with the ability to provide clear, professional, and empathetic support
• Prior experience in customer success, client support, or call/chat handling (preferably in a fast-paced environment)
• Able to manage multiple conversations and tasks simultaneously with strong attention to detail
• Comfortable using support software, chat platforms, and basic CRM or ticketing tools
• Problem-solving mindset with the judgment to escalate issues when needed
• Willingness to handle recurring operational tasks such as coordinating transportation and payment follow-ups

Note

Note: Click Here - Your First 30-60-90 Days at LTVplus: What to Expect