Customer Account Manager - Dallas Fort Worth, TX

About the Role

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Responsibilities

• Work with District Leaders, General Managers, and other key personnel to achieve all agreed-upon goals for assigned accounts.
• Implement new Commercial Sales programs, as well as support current programs.
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain a database of account sales call activity.
• Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met.
• Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company.
• Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities.
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders, including cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Requirements

• Working knowledge of Advance products and services and the ability to market those products and services to meet customer needs.
• Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork.
• Working knowledge of automotive systems and the traditional automotive aftermarket.
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers, and upper management.
• Strong presentation, verbal, and written communication skills, including the ability to write reports, business correspondence, and procedural manuals.
• Proficient use of Microsoft software (Word, Excel required – PowerPoint preferred).
• Ability to calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent.
• Ability to review and analyze business reports, such as profit and loss statements (P&L).
• Think strategically, analyze issues and options, and effectively manage and facilitate change.
• Ability to work an assortment of days, evenings, and weekends as needed.
• Ability to travel overnight occasionally.
• Must have a valid driver's license and be fleet safety certified.

Qualifications

• High School diploma or general education degree (GED).
• Associate’s degree or equivalent from a two-year college or technical school preferred.
• Proven sales track record with 3-5 years of related selling experience.
• ASE certification preferred, but not required.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear.
• Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally exposed to wet and/or humid conditions, moving mechanical parts, high or precarious places, toxic or caustic chemicals, outside weather conditions, extreme cold, extreme heat, risk of electrical shock, explosives, and vibration.
• The noise level in the work environment is usually moderate.

Pay

Position is eligible for sales commission based on individual or store performance.