Customer Account Manager

About the role

Fokker Services, a multinational Aviation Maintenance & Repair Organization, is seeking a dynamic and driven candidate for the role of Customer Account Manager (CAM).

Responsibilities

• Identify and solve problems at both conceptual and practical levels.
• Build and maintain a working rapport with customers to fulfill our delivery promises and ensure customers receive world-class service with every interaction.
• Proactively address customer issues; take steps to determine the best solutions available by using the resources at hand.
• Align internal resources in the delivery execution of customer programs to drive achievement of customer requirements to create and sustain a 'delighted' customer experience.
• Develop a good working relationship with internal team members to regularly communicate customer requirements within the organization: operations, logistics, scheduling, supply chain, engineering, & sales.
• Take immediate and necessary actions to ensure financial, delivery, quality and safety performance are achieved for assigned programs and customers.
• Learn and become proficient with our corporate enterprise software which is used in all day-to-day aspects of the business.

Requirements

• 2+ years of customer service experience in a professional environment; preferably in business to business channel.
• Drive to be self-motivated and self-directed.
• Professional written and verbal communication skills.
• Experience with the MS Office Suite: Outlook & Excel are utilized extensively in this role.
• Bachelor’s degree in appropriate discipline, or additional experience in lieu of a degree.
• Ability to travel domestically and internationally as required. Travel is

Qualifications

The successful applicant will have:

• Competitive pay
• 401k with company match
• Medical, Dental and Vision Company paid
• Short-Term/Long-Term Disability, life insurance and AD&D policies
• Optional supplementary coverages
• Employee Assistance Program (EAP)
• Paid time off starting day 1
• Employee Incentive/ Profit Sharing program

Skills

None specified in the job posting.

Benefits

None specified in the job posting.

Schedule

None specified in the job posting.

About Fokker Services Group

An aftermarket integrator with design, production, maintenance, and airworthiness expertise and experience, on which commercial and defense operators around the world rely for the continued competitive operation of their fleet. Unique independent competence for comprehensive sole source solutions with a global presence, with facilities in Europe, Asia, and the Americas. Our Values As a High-Performance Organization, our core values shine through in everything we do: Customer Focus, Innovative Thinking, Global Excellence, and We Care.