Customer Account Manager

Primary Responsibilities

• Create SAP transactions related to maintaining accuracy of orders, inventory, and invoicing.
• Support activities related to automating processes for repair order entry using available or newly acquired tools in conjunction with our ERP system.
• Create and maintain reports in MS Power BI, and Excel to ensure improvement of process and mistake proofing to drive reduced shop processing time (TAT).
• Cook up activities with support teams (warehouse distribution, provisioning, and E-commerce) related to customer satisfaction and to support delivery of orders.
• Work with internal sales team to create customer orders and order acknowledgments in accordance with PSA obligations and available Standard Work procedures.
• Cook up with sales team, shipping and warehouse to expedite or trace shipments.
• Participate in Kaizen events (Lean Manufacturing) as an active member and embrace the Collins Operating System, CORE.
• Able to provide solutions to recognized business problems.
• Make effective individual decisions on routine problems.

Qualifications/ Experience Needed

• Typically requires HS Diploma or AA/AS degree (or other 2-year post high school training) with less than 2 years of relevant experience.
• A U.S. Person (U.S. citizen, permanent resident, refugee or asylee).
• Experience using a database to enter data.
• ERP systems experience, like SAP or similar system.
• Able to solve routine problems utilizing resident processes/systems.
• Excel, Word, Outlook, and PowerPoint experience.

Preferred Qualifications

• Verbal and written communication skills via the phone, e-mail, and in person.
• Excellent interpersonal relationship skills.
• Organized with ability to properly prioritize and complete tasks with minimal direction.
• Experience with logistics, shipment tracking and support.
• Repair station or manufacturing processes experience.
• Aerospace contract administration.
• Working knowledge of SAP, MS Dynamics and Power Bi.