Customer Account Manager

Key Responsibilities

• Serve as the primary point of contact for assigned accounts and territory
• Build and maintain strong customer relationships to drive retention and repeat business
• Understand customer requirements and provide tailored solutions
• Own the full sales cycle: RFQs, bids, proposals, negotiation, and closing
• Manage and grow a sales pipeline using CRM tools (Salesforce preferred)
• Maintain and exceed revenue targets, KPIs, and performance goals
• Identify new business opportunities within existing and prospective accounts
• Execute upselling and cross-selling strategies to increase account value
• Prospect and generate leads to support new business development
• Manage customer orders from quote through fulfillment
• Review and process high-volume, complex orders requiring prioritization
• Ensure accurate order entry and timely delivery
• Monitor order status and proactively resolve delays or discrepancies
• Work closely with Purchasing, Finance, Compliance, Operations, and Shipping
• Cook with Buyers to support sourcing and expediting
• Partner with internal teams to ensure seamless execution of customer requirements
• Support OEM and stakeholder coordination for quote and order activities
• Investigate and resolve customer issues related to orders, delivery, or discrepancies
• Maintain clear and timely communication with customers
• Deliver a high level of customer service in a fast-paced environment
• Utilize ERP systems (Quantum preferred) and CRM tools to manage sales and orders
• Analyze ERP and sales data to identify risks and opportunities
• Maintain accurate customer and sales records
• Ensure compliance with AS9120 and ISO9001 standards
• Support export compliance and international shipping requirements
• Participate in tradeshows, customer visits, and presentations
• Develop account strategies to drive long-term growth
• Maintain strong product and market knowledge to position services effectively

Qualifications

• Bachelor’s degree or equivalent experience preferred
• 3+ years of sales account management, inside sales, or related experience in Aerospace and Defense Industry.
• Experience in aerospace, distribution, or manufacturing environments preferred

Technical Skills

• ERP systems experience (Quantum preferred)
• CRM experience (Salesforce preferred)
• Microsoft Office Suite (Excel, Outlook, Word)

Core Competencies

• Strong communication and relationship-building skills
• Problem-solving and decision-making ability
• Ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with attention to detail
• Results-driven with strong sales and customer focus
• Familiarity with AI tools and emerging technologies, with the ability to leverage them to improve efficiency and outcomes.

Additional Information

On-site position (Miramar, FL)

Traditional office with warehouse interaction

Occasional travel may be required