Customer Account Executive (Onsite)

About the role

Collins Aerospace is seeking a Customer Account Executive to manage global airline nacelle support needs, respond to customer inquiries, document procedures, collect data, and provide information to customers to resolve concerns. This position works in a primarily onsite capacity, with work locations in Chula Vista, CA or Foley, AL. Hours are Monday through Friday, Day-Time Shift – 5:30 AM – 2:00 PM PST.

Responsibilities

• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares orders
• Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal
• Communicate with customers by telephone or electronically to provide information about the organization’s products or services, manage customer accounts, and address customer concerns
• Liaison with both Engineering & UTAS MROs to meet customer needs
• Actively manage and negotiate fluctuating credit situations and timely invoice payments
• Provide periodic reports to management and be responsible for leading real-time problem resolution activities
• Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel
• Provide references to customers in publications materials and secondary sources of information
• As an active participant in a Continuous Improvement team, for the betterment of the organization's processes and quality to both internal and external customers
• Manage and maintain a record of customer interactions or transactions in the ERP System
• Cook up with provisioning, shipping, and inventory warehouses to expedite or trace shipments
• Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers
• Promote products/services to ensure business targets are met
• Provide after-sales support for client contracts to ensure customers satisfaction
• Perform duties related to overall customer service and account management
• Provide support to the sales team with regard to customer concerns and visits
• Cook up with sales reps to identify inside sales opportunities
• Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers
• Consistently, customer service needs to identify patterns and maintain quality

Qualifications

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• You must be authorized to work in the U.S. without sponsorship now or in the future

What We Offer

• Medical, dental, and vision insurance
• Three weeks of vacation for newly hired employees
• A generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
• Tuition reimbursement program
• Student Loan Repayment Program
• Life insurance and disability coverage
• Optional coverages you can buy: pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Ovia Health, fertility, and family planning
• Adoption Assistance Autism Benefit
• Employee Assistance Plan, including up to 10 free counseling sessions
• Healthy You Incentives, wellness rewards program
• Doctor on Demand, virtual doctor visits
• Bright Horizons, child and elder care services
• Teladoc Medical Experts, second opinion program
• And more!

What We Offer You

• Competitive salary range of 95,500 USD - 181,700 USD
• Benefits package including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays
• Annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement

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