Customer Access Assistant/UKHC

Job Summary

The MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians, forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions, and departments. The call agent facilitates calls from referring physicians for transfers and admissions to UK Healthcare. The position requires interacting with professionals under time constraints and providing efficient, accurate, and courteous service.

Skills / Knowledge / Abilities

• Knowledge of medical terminology
• Outstanding customer service skills
• Proficiency in using multiple computer applications, including an Internet-based phone system
• Ability to multitask and work as part of a team
• Typing, attention to detail, and exceptional communication skills

Qualifications

• Some college education
• At least three full years of related employment experience