Customer Access Assistant/UKHC

Job Summary

The MCC Call Agent is responsible for answering calls from state-wide and out-of-state physicians, forwarding these calls to appropriate physicians and other UK Healthcare clinics, divisions, and departments. The call agent facilitates calls from referring physicians for transfers and admissions to UKHC. This position requires interacting with professionals under time constraints and providing efficient, accurate, and courteous service.

Skills / Knowledge / Abilities

• Knowledge of medical terminology
• Outstanding customer service skills
• Proficiency in using multiple computer applications, including an Internet-based phone system
• Ability to multitask and work as part of a team
• Typing, attention to detail, and exceptional communication skills

Physical Requirements

• Sitting at a computer workstation for extended periods
• Performing tasks with repetitive motions (such as typing)
• Standing or walking with objects weighing up to 10 pounds

Shift

• 4/10 Hour Shifts
• 1:00 pm – 11:00 pm (some weekends and holidays required)

Work Location

This position is on site only.